客户成功工程师
Customer Success Engineer
Resend正在快速成长，现在已有超过400万开发者在使用。其中许多客户是因为我们卓越的支持体验而来。我们希望扩大成功团队，以支持下一波开发者。
随着用户基数的持续增长，我们对全天候、全时段的支持需求也在增加。
该职位为全远程办公，时区为UTC-3至UTC-8，偶尔需要出差参加团队会议、会议、聚会等。
了解更多关于我们的工作方式、招聘方式和价值观，请访问 https://resend.com/handbook。
在本职位中，您将负责：
- 处理客户请求的第一线工作
- 调试、报告并发布针对错误和回归的修复
- 通过发布文档、产品PR或代理改进，将重复工单转化为永久性解决方案，避免相同问题再次出现
- 通过优化提示、添加工具和运行评估来训练和提升我们的AI支持代理，使更多工单在到达人工之前得到解决
- 创建指南和示例，展示Resend所能实现的功能
- 主动建立与客户的联系，识别潜在的痛点
- 代表客户的需求向整个Resend团队发声
如果您符合以下条件，将是一个很好的人选：
- 热爱帮助开发者解决问题
- 能够在客户压力下处理和完成任务
- 有3-5年的技术支持或成功经验
- 在高速增长的公司中扩展过支持体系，利用自动化和AI提高解决能力，快于人员增长
- 有提升邮件送达率的经验
加入团队意味着：
- 诚实且无自负的团队
- 自主“直接交付”的权力
- 对问题和解决方案拥有所有权
- 全远程团队，工作时间灵活
- 现代技术栈（Next.js、Plain、Raycast、Retool、Notion等）
- 薪资：12万美元至14万美元美元，根据经验而定
了解更多关于我们的工作方式：
- 我们对卓越支持的愿景 https://resend.com/handbook/success/what-is-our-vision-for-exceptional-support
- 我们如何扩展支持 https://resend.com/handbook/success/how-we-scale-support
- 我们的工作方式 https://resend.com/handbook/people/how-we-work
关于Resend
我们为开发者打造现代的电子邮件发送平台。我们非常重视质量、工艺和开发者体验。
我们的50人远程团队遍布15个国家。我们获得了a16z、Y Combinator等机构的投资。了解这些人类 → http
查看英文原文
Resend is growing fast, and there are now over 4 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.
As our user base continues to grow, we have increased demand across all time zones and days of the week.
This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.
Read more about how we work, how we hire, and what we value here https://resend.com/handbook.
IN THIS ROLE, YOU WILL…
- Be the front-line of customer requests
- Debug, report, and ship scoped fixes for bugs and regressions
- Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
- Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
- Create guides and examples that showcase what's possible with Resend
- Proactively build relationships and identify potential papercuts for customers
- Advocate for customer needs to the greater Resend team
YOU WILL BE A GREAT FIT IF YOU...
- Love helping solve problems for developers
- Can handle and perform under customer pressure
- Have 3-5 years of technical support or success experience
- You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
- Have experience improving email deliverability
WHAT IT MEANS TO JOIN THE TEAM:
- Honest and low-ego team
- Autonomy to “just ship it”
- Ownership of problems and solutions
- 100% remote team with flexible working schedules
- Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
- Comp: $120,000 - $140,000 USD, commensurate with experience
LEARN MORE ABOUT HOW WE WORK:
- What is our vision for exceptional support https://resend.com/handbook/success/what-is-our-vision-for-exceptional-support
- How we scale support https://resend.com/handbook/success/how-we-scale-support
- How we work https://resend.com/handbook/people/how-we-work
ABOUT RESEND
We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans → https://resend.com/humans