技术账户执行官
Technical Account Executive
我们已服务超过400万开发者，每天都在新增数百家付费客户。我们建立了增强和细分系统，以识别我们销售渠道中的高价值客户。
创始人主导的销售已达成企业级交易。我们已引入有经验的GTM团队来建立早期基础设施和销售手册。我们正在寻找一名技术客户经理加入我们不断壮大的买家体验小组。
这是一项构建和成交的工作。你将基于现有体系进行压力测试、扩展并迭代我们的可重复销售策略。该职位为远程办公，位于美洲时区。
了解更多关于我们如何工作、招聘以及重视的价值观，请访问 https://resend.com/handbook。
在该职位中，你将…
- 处理来自增强、细分后的企业客户和高增长公司的高意向内部机会
- 基于现有手册工作——我们已有假设和初步成果；你将验证、迭代并扩大有效的方法
- 在信息传递、时机和渠道方面进行实验，找到可重复的模式
- 通过识别可能从更高层级或附加产品中获益的客户，拓展现有客户
- 通过区分值得挽救的客户与自然生命周期流失的客户，防止客户流失
- 成为内部客户的声音——将学习反馈给产品、市场和客户成功团队
- 记录一切——你的学习将成为团队继续发展的手册
如果你符合以下条件，将是一个很好的人选…
- 你曾构建过。你了解在没有完整手册的情况下运作的感觉，并且能够从零开始构建新角色、团队或职能
- 你以客户为中心。真正对客户的痛点感兴趣。能够与深度技术基础设施工程师和新开发者都能自如沟通。你能在他们当前的水平上与他们交流
- 你像科学家一样思考。有假设、测试、测量、迭代。你每次对话都试图学到一些东西
- 你善于记录和分享。不是独行侠。你会把事情写下来，并通过你的工作让整个团队变得更聪明
- 你具备足够的技术背景。不需要是开发者，但能就基础设施、API和邮件送达率进行可信的对话
- 你注重细节。你注意到粗糙的细节。你认为销售应该像优质产品一样用心去做
- 你适应出差。包括会议、客户现场拜访、团队活动等，以帮助为客户创造价值
查看英文原文
Over 4M developers have used Resend, and we're onboarding hundreds of new paying customers every day. We've built enrichment and segmentation systems to identify high-value accounts across our inbound funnel.
Founder-led sales have closed enterprise deals. We've brought in experienced GTM help to build early infrastructure and playbooks. We're looking for a Technical Account Executive to join our small and growing Buyer Experience Squad.
This is a building and closing role. You'll take what exists, pressure-test it, expand it, and iterate on our repeatable sales motion. This role is remote based in the Americas Time Zones.
Read more about how we work, how we hire, and what we value here https://resend.com/handbook.
IN THIS ROLE, YOU WILL…
- Work high-intent inbound opportunities from enriched, segmented enterprise logos and high-growth companies
- Build on existing playbooks - we have hypotheses and early wins; you'll validate, iterate, and scale what works
- Run experiments across messaging, timing, and channels to find repeatability
- Expand existing customers by identifying accounts that could benefit from higher tiers or additional products
- Prevent churn by distinguishing accounts worth saving from natural lifecycle churn
- Be the voice of the customer internally - feeding learnings back to product, marketing, and success
- Document everything - your learnings become the playbook the team builds on
YOU’LL BE A GREAT FIT IF YOU…
- You've built before. You know what it's like to operate without a finished playbook and have built out a new role, team, or function from zero
- You're customer-obsessed. Genuinely curious about customers' problems. Comfortable working with deeply technical infrastructure engineers and newer developers alike. You meet people where they are
- You think like a scientist. Hypotheses, tests, measurements, iteration. You're trying to learn something with every conversation
- You document and share. Not a lone wolf. You write things down and make the whole team smarter from your work
- You're technical enough. You don't need to be a developer, but you can hold a credible conversation about infrastructure, APIs, and email deliverability
- You care about craft. You notice sloppy details. You believe sales can and should be done with the same care as great product
- You’re comfortable with travel. Conferences, prospect on-sites, team events and everything in between to help drive value to our users
WHAT IT MEANS TO JOIN THE TEAM...
- First 3 months focused on learning and experimentation, not rigid quotas
- Work directly with founders who are invested in building this function the right way
- Clear path to define quotas together based on what we learn
- Team-oriented culture with part of quota shared
- Honest, low-ego team with autonomy to ship
- 100% remote with flexible schedule
- Comp: $160,000 - $220,000 USD OTE (base + variable), commensurate with experience
LEARN MORE ABOUT HOW WE WORK:
- How we think about buyer experience https://resend.com/handbook/sales/how-we-think-about-buyer-experience
- What is our sales philosophy https://resend.com/handbook/sales/what-is-our-sales-philosophy
- What's the role of sales at Resend https://resend.com/handbook/sales/what-is-the-role-of-sales-at-resend
ABOUT RESEND
We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans → https://resend.com/humans