高级ServiceNow解决方案架构师
Sr. ServiceNow Solutions Architect
职位描述
ServiceNow 解决方案架构师负责为客户实施项目。此咨询角色担任可信顾问和技术领导者，指导组织完成 ServiceNow 解决方案的设计、配置和部署。将业务需求转化为可扩展的架构，确保符合最佳实践，并监督 ITSM、ITOM、ITAM、人力资源和其他企业流程的端到端 ServiceNow 实施。
主要职责
主导 ServiceNow 实施：
负责 ServiceNow 项目的全生命周期，从发现和需求收集到设计、构建、测试、部署以及实施后的支持。
解决方案架构：
定义并记录可扩展的 ServiceNow 架构，确保与客户需求、行业最佳实践和 ServiceNow 平台功能一致。
客户咨询：
作为客户的首要技术顾问，提供平台策略、治理、集成方法和路线图规划方面的建议。
团队领导：
为项目团队（包括开发人员、业务分析师和管理员）提供技术领导，确保交付质量的一致性。
利益相关者协作：
与业务领导、IT 高管和跨职能团队合作，将业务目标转化为技术解决方案。
质量和合规：
建立架构标准、设计模式和防护措施，确保实现安全、可维护且面向未来的解决方案。
创新：
紧跟 ServiceNow 的版本更新、新功能和新兴能力，为客户提供思想领导力和创新解决方案。
资格要求
经验：
10 年平台经验。6 年以上 ServiceNow 解决方案设计和交付经验。有多个企业级 ServiceNow 实施项目的成功经验。
技术专长：
· 熟悉 ServiceNow 架构，包括 CSDM（通用服务数据模型）、Flow Designer、集成（REST/SOAP）和服务门户。
- 具备 IT 流程经验（事件、问题、变更、请求、CMDB、发现、资产、HRSD 等）。
认证：
需要 ServiceNow 认证。
· CSA
- CAD
- CIS 数据基础
必须具备多种 CIS 的组合
· ISTM（必需）
- ITOM（发现、服务映射、事件管理）
- HAM
- SAM
- HRSD
优先认证
· ServiceNow 认证技术架构师（CTA）
咨询技能：
· 卓越的沟通和客户互动能力。
查看英文原文
Job Description
ServiceNow Solution Architect leads implementation projects for our clients. This consulting role acts as a trusted advisor and technical leader, guiding organizations through the design, configuration, and deployment of ServiceNow solutions. Translates business needs into scalable architectures, ensures alignment with best practices, and oversees the delivery of end-to-end ServiceNow implementations across ITSM, ITOM, ITAM, HR, and other enterprise workflows.
Key Responsibilities
Lead ServiceNow Implementations:
Oversees the full lifecycle of ServiceNow projects, from discovery and requirements gathering to design, build, testing, deployment, and post-implementation support.
Solution Architecture:
Define sand document scalable ServiceNow architectures, ensuring alignment with client requirements, industry best practices, and ServiceNow’s platform capabilities.
Client Advisory:
Acts as the primary technical consultant to clients, advising on platform strategy, governance, integration approaches, and roadmap planning.
Team Leadership:
Provides technical leadership to project teams, including developers, business analysts, and administrators, ensuring consistent delivery quality.
Stakeholder Engagement:
Collaborates with business leaders, IT executives, and cross-functional teams to translate business goals into technical solutions.
Quality & Compliance:
Establishes architectural standards, design patterns, and guardrails to ensure secure, maintainable, and future-ready implementations.
Innovation:
Stays current with ServiceNow releases, new features, and emerging capabilities to provide thought leadership and innovative solutions for clients.
Qualifications
Experience:
10 years of experience across the platform. 6+ years ServiceNow solution design and delivery. Proven experience leading multiple enterprise level ServiceNow implementations.
Technical Expertise:
·
· Strong knowledge of ServiceNow architecture, including CSDM (Common Service Data Model), Flow Designer, Integrations (REST/SOAP), and Service Portal.
- Experience with IT workflows (Incident, Problem, Change, Request, CMDB, Discovery, Asset, HRSD, etc.).
Certifications:
ServiceNow certifications required.
·
· CSA
- CAD
- CIS Data Foundations
Must have a combination of multiple CIS
·
· ISTM (required)
- ITOM (Discovery, Service Mapping, Event ma
- HAM
- SAM
- HRSD
Preferred certifications
· · ServiceNow Certified technical Architect (CTA)
Consulting Skills:
·
· Excellent communication and presentation skills with the ability to engage senior stakeholders.
- Strong problem-solving, facilitation, and client management capabilities.
- Ability to lead workshops, drive consensus, and deliver clear architectural documentation.
Originally posted on Himalayas