Service Now 高级技术顾问
Service Now Senior Technical Consultant
Milestone Technologies 正在积极寻找一名高级 ServiceNow 技术顾问加入他们的团队，全职工作。公司希望找到有经验的 ServiceNow 实施专家，具备帮助组织采用服务管理及资产管理最佳实践并将其在 ServiceNow 平台上优化的经验。成功候选人应具备服务管理/资产管理流程设计以及 ServiceNow 配置和开发的专业知识。
职责
• 与客户合作评估现状流程和工具，识别 ServiceNow 平台解决方案选项，定义需求，确定集成需求，并为大范围和复杂项目制定全面的架构和实施方案
• 与 Milestone Technologies 的业务发展和管理层合作，界定新项目机会并参与方案制定
• 领导并开展需求、范围和设计研讨会，确保需求的完整记录
• 为 Milestone Technologies 实施团队提供专家级支持和技术指导
• 保持对 ServiceNow 功能和限制的深入了解
• 关注行业趋势、竞争对手、第三方解决方案和集成情况
• 与技术顾问、客户和项目团队协作，构建和设计利用原生配置机会的解决方案
• 识别并开发机会，使 ServiceNow 成为 ITSM 内外定制应用的平台
• 作为团队高级技术成员，提供现场配置、开发和集成服务，确保所有项目交付物的交付保障
• 计划并协调测试和测试验收的所有阶段，领导测试修复周期
• 领导实践建设工作，包括实践知识产权（IP）的开发
技能
• 对以下三个 ServiceNow 应用套件中的至少两个具有专家级理解和实施经验：ITOM、ITSM、ITAM、HRSD、CSM、GRC/IRM 和/或 SecOps
• 对 ServiceNow 核心应用 UI 和工作流配置、报表开发以及集成组件（如 LDAP、SSO）具有专家级理解
• 至少主导过三个完整的 ServiceNow 实施生命周期
• 至少 5 年 ServiceNow 经验
• 熟练掌握 Web 技术
查看英文原文
Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a strong background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development.
Responsibilities
• Collaborate with clients to assess current state processes and tools, identify ServiceNow platform solution options, define requirements, determine integration needs, and develop comprehensive architecture and implementation plans for broad-scope and complex projects
• Work with Milestone Technologies business development and leadership teams to scope new project opportunities and contribute to proposal development
• Lead and conduct requirements, scoping, and design workshops, ensuring thorough documentation of requirements
• Provide expert-level support and technical mentoring to the Milestone Technologies implementation team
• Maintain a deep and comprehensive knowledge of ServiceNow's capabilities and constraints
• Stay informed about industry trends, competitors, third-party solutions, and integrations.
• Collaborate with technical consultants, customers, and project teams to architect and design solutions that leverage native configuration opportunities
• Identify and develop opportunities to leverage ServiceNow as a platform for custom applications both within and outside of ITSM
• Deliver hands-on configuration, development, and integration services as a senior technical member of the team, ensuring delivery assurance for all project deliverables
• Plan and coordinate all phases of testing and test acceptance, leading test remediation cycles
• Lead practice build efforts, including the development of practice intellectual property (IP)
Skills
• Expert-level understanding and implementation experience with at least two of the following three ServiceNow application suites: ITOM, ITSM, ITAM, HRSD, CSM, GRC/IRM, and/or SecOps
• Expert-level understanding of ServiceNow core application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO)
• Experience leading at least three full lifecycle ServiceNow implementations.
• Minimum of 5 years experience with ServiceNow
• Advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.)
• Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)
• Minimum of 3+ years experience soliciting and documenting requirements and evolving these requirements into successful solutions
• Excellent interpersonal skills with experience establishing and maintaining credibility as a ServiceNow expert
• Experience and comfort in public speaking situations (IP)
Skills
• 8+ years within the ITSM industry, including asset management
• 5+ years of experience with the ServiceNow Platform
• 5+ years of professional services/consulting experience
• Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)• Experience in reconciling software license positions
• Integration experience, including but not limited to SCCM or other software discovery tools
• Participation in at least two full lifecycle ServiceNow implementations
• Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)
• ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain these certifications within 90 days of hire date)
ServiceNow certifications required.
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· CSA
- CAD
Must have a combination of multiple CIS
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· ISTM (required)
- Discovery
- HAM
- SAM
- HRSD
Consulting Skills:
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· Excellent communication and presentation skills with the ability to engage senior stakeholders.
- Strong problem-solving, facilitation, and client management capabilities.
Originally posted on Himalayas