应用分析师 II - 专业计费与索赔
Application Analyst II - Professional Billing & Claims
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职位描述
Application Analyst II 为 Nordic Global 管理服务部门内的临床和业务应用程序提供高级支持。该职位需要对医疗保健领域、应用程序功能有全面的理解，并在管理支持请求、文档和供应商关系方面承担重大责任。
主要职责
- 在规定的 SLA 范围内响应应用程序支持请求和事件，确保高水平的客户服务和沟通。
- 通过适当的文档管理生命周期管理应用程序和团队文档。
- 维护并扩展与软件供应商的关系，确保应用程序团队获得顶级支持。
- 计划和执行应用程序升级，确保应用程序保持补丁以应对安全漏洞。
- 获得必要的认证并持续进行职业发展。
- 参与并领导较小的分析师主导项目，承担基本的项目管理任务，如安排会议、协调团队成员、跟踪后续事项和沟通项目状态。
- 熟练掌握临床整合的医院和医生办公室工作流程（包括临床和业务方面）。
- 参与详细架构文档的开发和日常维护，包括系统图、系统依赖映射、集成和其他关键组件的文档，以符合灾难恢复、安全和运营要求。
- 参与整个应用程序生命周期，包括实施、升级以及最终的停用和数据归档。
- 能够独立工作，在需要时寻求帮助。在完成尽职调查/适当调查后，及时进行升级。
技能和经验
- 信息科技、工程、医疗信息学、计算机科学或相关领域的学士学位（相关教育和/或8年以上行业经验）。
- 5年医疗IT或同等IT应用分析师职位经验，需具备学位要求。
- 具备出色的分析思维和解决问题的能力。
- 有执行符合 ITIL 的服务管理流程的经验，包括事件、请求和变更管理。
- 优秀的沟通和客户服务能力。
- 有管理应用程序支持和文档的经验。
- 能够工作
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The Role
The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.
Key Responsibilities
- Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
- Manage application and team documentation through proper document management lifecycles.
- Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
- Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
- Achieve necessary certifications and continue professional development.
- Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status.
- Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).
- Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.
- Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
- Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.
Skills and Experience
- Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience).
- 5 years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement.
- Proven analytical thinking and problem-solving skills.
- Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management
- Excellent communication and customer service abilities.
- Experience in managing application support and documentation.
- Ability to work collaboratively in a team-oriented environment and independently.
Additional Details
· Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business.
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Originally posted on Himalayas