医疗客户服务中心专员
Concierge Healthcare Customer Service
我们正在寻找有经验的客户服务代表，在快节奏的客服中心环境中提供高质量的支持。这是一份远程/居家办公的机会，为纽约市场的客户提供支持。
候选人应熟悉纽约市及五个行政区，以有效支持客户需求并提供良好的服务体验。
- 以专业且及时的方式通过电话和内部系统回应客户咨询
- 在跟踪系统中准确记录所有客户互动
- 研究并解决与账户、服务、资格、索赔、账单和一般支持相关的咨询
- 尽可能实现首次接触解决问题
- 适当升级复杂或敏感的问题，并确保跟进和关闭
- 协助客户进行账户更新和服务请求
- 支持新客户的入职和介绍活动
- 按照分配执行外呼推广和跟进活动
- 高效使用多个系统和基于计算机的资源
- 在处理升级的互动时保持专业和冷静
- 达到生产率、质量、合规性和出勤率的期望
- 18美元/小时
- 需要高中文凭或同等学历
- 需要在高流量客服中心或客户服务环境中有至少3年的工作经验
- 有在医疗保健、保险、医疗机构或相关行业支持客户的经验者优先
- 需要熟悉纽约市及五个行政区
- 具备良好的口头和书面沟通能力
- 具备出色的解决问题和客户服务能力
- 能够同时处理多项任务并操作多个系统
- 能够在远程环境中独立工作
部门运营时间：
周一至周五 上午8点至下午6点 CST
周六 上午9点至下午5点 CST
EEOC和退伍军人文件
在雇佣期间，员工不会因种族、肤色、宗教、性别、国籍、年龄、婚姻状况或退伍军人身份、健康状况或残疾等任何合法受保护的身份而受到歧视。
有时，政府机构会要求雇主定期报告员工的性别、族裔、残疾、退伍军人和其他受保护身份的情况。本行政EEO记录仅用于统计分析，并用于遵守政府的记录保存、报告和其他法律要求。定期向政府提交报告。
查看英文原文
We are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.
Candidates should have familiarity with New York City and the five boroughs to effectively support customer needs and provide a strong service experience.
- Respond to customer inquiries via phone and internal systems in a professional and timely manner
- Document all customer interactions accurately within tracking systems
- Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
- Strive to achieve first-contact resolution whenever possible
- Escalate complex or sensitive issues appropriately and ensure follow-up and closure
- Assist customers with account updates and service requests
- Support onboarding and orientation activities for new customers
- Conduct outbound outreach initiatives and follow-up activities as assigned
- Utilize multiple systems and computer-based resources efficiently
- Maintain professionalism and composure when handling escalated interactions
- Meet productivity, quality, compliance, and attendance expectations
- $18/hr
- High School Diploma or equivalent required
- Minimum 3 years of experience in a high-volume call center or customer service environment
- Experience supporting customers within healthcare, insurance, medical office, or related industries preferred
- Familiarity with New York City and the five boroughs required
- Strong verbal and written communication skills
- Excellent problem-solving and customer service abilities
- Ability to multitask and navigate multiple systems simultaneously
- Ability to work independently in a remote environment
Department Hours of Operation:
8 a.m. to 6 p.m. CST Monday through Friday
9 a.m. to 5 p.m. CST Saturday
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.