客户服务代表
Client Service Representative
我们正在寻找一位积极主动、有驱动力的客户服务代表加入我们的拉美团队。
作为成功的候选人，您将具备出色的沟通能力，以及独立工作和优先处理多项任务的能力。您将是一个主动进取的人，在以结果为导向的环境中感到舒适，并能持续达成并超越销售目标。
工作时间：美国东部时间上午11点至晚上8点或上午9点至下午6点
职责：
- 向不熟悉我们付费产品的分包商推广和销售COMPASS产品套件的优势。
- 发展、增长并维护客户关系。
- 处理所有关于技术问题、流程和费用的客户咨询。
- 回应客户的来电和邮件。
- 外部拓展以支持教育和宣传活动。
- 利用客户关系获取新业务，并向内部团队提供客户反馈以促进公司发展。
资格要求：
- 具备高水平的书面和口头沟通能力
- 至少2年客户服务和/或销售经验
- 在建筑行业或软件即服务（SAAS）领域有客户接触经验者优先。
- 熟悉技术，能够学习、适应并有效沟通新技术。
- 高度有条理，能够多任务处理并优先处理多个战略项目。
- 具有企业家精神和进取心，有打破现状的动力。
- 熟练使用MS Office、G-Suite、基于网络的CRM（Salesforce）。
- 有销售经验者优先考虑。
关于1840 & Company
1840 & Company 是全球业务流程外包（BPO）和远程人才解决方案的领导者，致力于通过我们全面的服务组合推动企业发展。我们专注于将公司与世界级自由职业者联系起来，并在全球150多个国家提供顶级外包服务。
我们的使命是为前瞻性企业赋能增长，通过我们经过严格筛选的人才库无缝填补任何技能或资源缺口。我们坚信在这样一个环境中，优秀的人才可以实现最佳的工作与生活平衡，从任何地点远程工作，同时最大化其职业成长和收入潜力。
我们总部位于美国堪萨斯州Overland Park，服务交付设施分布在菲律宾、印度、乌克兰和南美洲。
查看英文原文
We are looking for a motivated and driven Client Service Representative to join our team in LATAM.
As a successful candidate, you’ll possess excellent communication skills, as well as the ability to work independently and prioritize multiple tasks. You’ll be a self-starter who is comfortable working in a results-oriented environment and can consistently meet and exceed sales targets.
Working Hours: 11:00 AM – 8:00 PM EST or 9:00 AM – 6:00 PM EST
Responsibilities:
- Promoting and selling the benefits of the COMPASS suite of products to subcontractors who are not familiar with our paid product.
- Developing, growing, and nurturing client relationships.
- Addressing all client inquiries on technical issues, processes, and fees,
- Responding to incoming and outgoing client calls and emails.
- External outreach to supporting educational and promotional campaigns.
- Leveraging client relations to gain new business, and providing client feedback to our internal teams to promote company growth.
Qualification:
- Exceptional level of written and verbal communication skills
- A minimum of 2 years of experience in customer service and/or sales
- Previous client-facing experience in construction or software as a service (SAAS) is a plus.
- Tech-savvy and able to learn, adapt, and effectively communicate new technologies.
- Highly organized and able to multi-task and prioritize multiple strategic initiatives.
- Entrepreneurial and go-getter attitude with a drive to disrupt the status quo.
- Proficiency in MS Office, G-Suite, web-based CRM (Salesforce).
- Previous Sales experience is considered an asset.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at .
Originally posted on Himalayas