客户服务代表
Customer Support Representative
我们正在寻找一位专注且注重细节的客户支持代表加入我们的团队。理想的候选人将负责处理客户咨询，并通过各种沟通渠道及时有效地解决问题。
此职位为兼职，仅限 EST 时区。
主要职责：
- 通过电子邮件、消息平台、网站聊天和社交媒体消息迅速响应客户咨询。
- 通过我们的工单系统 Zendesk 管理并解决客户问题，确保所有沟通内容准确记录。
- 为客户提供专业且富有同理心的支持，解答产品咨询、订单更新、故障排除及一般性问题。
- 与其他部门协作解决复杂问题，并在必要时升级案件。
- 监控并管理社交媒体消息和评论，提供符合公司语气和价值观的及时回复。
- 协助处理退换货和退款，遵守公司政策。
- 识别重复出现的问题，并提出流程改进建议以提升客户体验。
- 保持对产品和服务的最新了解，以便向客户提供准确信息。
要求：
- 2-3 年客户支持经验，使用 Zendesk 作为工单系统。
- 出色的书面沟通能力，具备专业且富有同理心的语气。
- 能够同时处理多项任务和多个沟通渠道。
- 强大的问题解决能力和细致入微的注意力。
- 熟悉社交媒体平台和在线聊天系统。
- 自我驱动，能够在远程环境中独立工作。
- 能够全职工作，如需偶尔在周末或节假日工作亦可安排。
优先考虑：
- 有电商或零售客户支持经验。
- 了解钟表或对创意和艺术类产品有热情。
- 熟悉社交媒体管理工具。
我们提供：
- 灵活的远程办公环境。
- 专业成长和发展机会。
- 支持性强、协作良好的团队文化
关于 1840 & Company
1840 & Company 是业务流程外包（BPO）和远程人才解决方案领域的全球领导者，致力于通过我们全面的服务组合推动企业发展。我们专注于将企业与世界级自由职业者连接起来，并提供顶级外包服务。
查看英文原文
We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions
through various communication channels.
This is a part time employment only.
Shift Schedule: EST
Key Responsibilities:
- Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
- Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
- Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
- Collaborate with other departments to resolve complex issues and escalate cases when necessary.
- Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values.
- Assist with processing returns, exchanges, and refunds, adhering to company policies.
- Identify recurring issues and suggest process improvements to enhance the customer experience.
- Maintain up-to-date knowledge of the products and services to provide accurate information to customers.
Requirements:
- 2-3 years of proven experience in customer support, using Zendesk as a ticketing system.
- Excellent written communication skills with a professional and empathetic tone.
- Ability to multitask and manage multiple communication channels simultaneously.
- Strong problem-solving skills and attention to detail.
- Familiarity with social media platforms and online chat systems.
- Self-motivated and able to work independently in a remote environment.
- Availability to work full-time, including occasional weekends or holidays if required.
Preferred Qualifications:
- Experience in e-commerce or retail customer support.
- Knowledge of timepieces or a passion for creative and artistic products.
- Familiarity with social media management tools.
What We Offer:
- Flexible remote work environment.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at .
Originally posted on Himalayas