客户经理 | 增长
Account Manager | Growth
关于Ramp
Ramp正在构建金融团队的智能基础设施，嵌入到企业每笔支出的交易流程中。我们自动化处理超过2000亿美元的年支出在70,000多家公司之间的流动：授权支付、标记风险、分类支出以及结账。
这些问题高风险、数据密集且不容错误。
我们雇佣具有高度自主性和紧迫感的人。我们更看重的是你所构建的东西，而不是你在哪里接受的训练。在Ramp，每个人都是一个从头到尾负责问题的建造者，并做出影响结果的重要决策。
Ramp的平均客户在第一年节省了5%的成本，并实现了16%的收入增长——远超没有使用Ramp的企业。我们认为每个有抱负的公司都值得拥有同样的工具。
如果你希望构建直接塑造公司如何移动和管理数十亿美元的系统，Ramp就是你的选择。
关于该职位
作为增长客户经理团队的一员，你将通过负责Ramp现有客户的扩展和留存来为我们的客户和业务创造价值。你将帮助识别你客户组合中的增长机会，并运营一系列可扩展的接触点与这些客户互动。作为团队的早期成员，你将有机会帮助建立并优化Ramp的可扩展客户管理流程。
你将负责
- 在Ramp的客户组合中识别扩展机会，并负责整个销售流程直至成交
- 制定并执行交叉销售/升级销售策略，并维护一个强大的扩展渠道
- 深入了解Ramp的客户角色，并作为值得信赖的顾问和咨询师帮助他们实现目标
- 运用销售方法发现客户需求和痛点
- 收集并提供客户反馈，以直接影响Ramp的产品路线图和客户沟通策略
- 与跨职能合作伙伴协作，持续提高运营效率，同时为你的客户发声
你需要具备
- 至少2年的面向客户的或直接销售经验
- 在高速度业务环境中取得显著成果的记录
- 具备CRM经验（最好是Salesforce）
- 具备外向型拓展经验和产品演示经验，对销售工具和流程有高度的熟练度
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a member of the Growth Account Management team, you will deliver value to our customers and revenue for our business by owning expansion and retention of a scaled portfolio of current Ramp customers. You will help identify growth opportunities within your portfolio and operate a set of scaled touch-points to engage with these customers. As an early member of the team, you will have the opportunity to help build and refine Ramp’s scaled account management motion.
WHAT YOU’LL DO
- Identify expansion opportunities within a scaled portfolio of Ramp customers and own the entire sales process through close
- Develop and execute upsell/cross-sell strategies and maintain a robust expansion pipeline
- Develop a deep understanding of Ramp customer personas and act as a trusted advisor and consultant to help them achieve their goals with Ramp
- Leverage sales methodologies to uncover customer needs and pain points
- Gather and provide customer feedback to directly inform Ramp’s product roadmap & customer communication strategy
- Collaborate with cross-functional partners to continuously improve operational efficiencies while also advocating for your customers
WHAT YOU NEED
- Minimum 2 years of customer-facing or direct sales experience
- Proven track record of achievement in a high velocity business environment
- Prior CRM experience (preferably Salesforce)
- Experience with outbound prospecting and conducting product demonstrations, with a high level of comfort with sales tools & processes
- Consultative sales approach and comfortable leveraging analytical & quantitative skills, with a deep interest in understanding business challenges
- Ability to discuss Ramp's value proposition with C-level executives, finance teams, and decision makers
- Consistent track record of hitting or exceeding sales targets in a fast-paced and metrics-driven environment
- Dedication to tracking and improving performance and efficiency on a daily basis
- Excellent verbal and written communication skills, with the ability to deliver compelling sales pitches and presentations
- Organizational, project management, and time management skills
- Sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
NICE-TO-HAVES
- Bachelor’s degree from an accredited university
- Experience with financial services sales
- Experience at a high-growth startup
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice