高级GTM AI顾问
Senior GTM AI Advisor
关于Outreach
Outreach成立于2014年，是唯一一个完整的代理AI平台，专为收入团队设计。Outreach将代理AI、对话智能和辅助AI结合，为收入流程中的数百种用例提供支持。从新客户开发到扩展、交易加速、提升留存率和预测，Outreach AI自动化工作流程，使销售团队能够专注于更具战略性的对话和行动。收入负责人可以从连接的账户可见性、绩效洞察和每个GTM团队更高的预测准确性中受益。世界领先的企事业单位使用Outreach来推动他们的收入团队，包括Databricks、SAP、西门子和Verizon等。
关于团队
我们的AI顾问是让平台承诺变为现实的地方。我们作为值得信赖的顾问——对客户和彼此——跨销售、产品、市场和专业服务部门协作，作为一个团队朝着同一个目标努力：让客户看到可衡量的价值并持续回来。AI是我们实现这一目标的方式之一——提升我们带给每一次客户对话的见解。我们以客户为中心的心态引领，对所承诺的结果负责，并保持好奇心，持续学习，因为客户的业务仍在不断发展。
职位描述
我们正在寻找一位具有战略眼光、数据驱动的高级AI GTM顾问，与客户合作，最大化平台价值——利用AI提高效率、采用率和业务成果。这个角色结合了传统的客户成功经理职责，并重点放在AI赋能、洞察和自动化上。AI正在改变我们的客户运营方式，而这个角色确保他们在实现其全部价值的同时采用AI，从手动流程转向智能、自动化的流程，从而带来真正的业务影响。
在这个职位上的成功体现在客户和Outreach都关心的数字上；净收入留存率、总收入留存率和AI功能采用率；因为当客户实现价值时，增长就会随之而来。
你的日常挑战
客户成果与价值实现
管理一组客户，确保他们实现可衡量的业务成果
推动核心平台功能的采用，重点关注AI驱动的功能和信用消耗
领导与ROI、生产率提升和收入影响相关的高管业务评审（EBRs）
AI采用与赋能
教育客户了解AI功能
查看英文原文
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working toward the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.
The Role
We're looking for a strategic, data-driven Senior AI GTM Advisor to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.
Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realize value, growth follows.
Your Daily Adventures
Customer Outcomes & Value Realization
Own a portfolio of customers and ensure they achieve measurable business outcomes
Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption
Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact
AI Adoption & Enablement
Educate customers on AI capabilities (e.g., automation, predictive insights, personalization)
Own credit consumption as a primary, accountable metric for their book of named accounts
Define and prioritize AI use cases with the customer — translating a customer's GTM motion (prospecting, pipeline management, forecasting, coaching) into a sequenced roadmap of Amplify agent use cases that drives sustained adoption.
Lead hands-on change management with sellers and revenue leaders — running enablement sessions, coaching frontline adoption habits, and working with customer managers so the platform is adopted
Act as a strategist and influencer on the customer's AI GTM strategy — shaping how and where AI agents get embedded into the customer's sales process, and helping to build the internal business case for expanding usage into new teams and workflows
Data-Driven Account Management
Leverage customer data and AI insights to proactively identify risks and expansion opportunities
Monitor health scores, usage trends, and engagement signals to drive action
Use AI tools to surface recommendations and next best actions
Retention & Growth
Own renewal strategy and mitigate churn/contraction risk
Identify and drive expansion opportunities (upsell/cross-sell), especially tied to AI value
Partner with Sales and RevOps to align on account strategy
Cross-Functional Collaboration
Represent the voice of the customer back into Product and Marketing, particularly on agent performance, prompt quality, and adoption friction
Partner with Professional Services on onboarding and complex implementations
Provide feedback on AI models, accuracy, and customer sentiment
Our Vision of You
Required Qualifications
5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role, ideally at a SaaS company with complex, multi-product, AI-enabled offerings
Demonstrated experience driving software or platform adoption and leading change management with sellers and frontline sales managers
Strong executive presence and the ability to influence VP/C-level stakeholders on AI GTM strategy and organizational change, not just product usage
Comfort working with AI/agent-based products and translating technical capability into business outcomes for non-technical stakeholders
Experience managing enterprise customer relationships
Strong analytical mindset with the ability to interpret data and translate into action
Proven track record of driving renewals, expansion, and customer outcomes
Strategic thinking and consultative problem-solving mindset
Preferred Qualifications (AI-Focused)
Experience working with AI/ML-powered products or automation tools
Familiarity with concepts like predictive analytics, generative AI, or workflow automation
Working knowledge of core GTM workflows — inbound and outbound prospecting, pipeline management, retain/expand motions, forecasting, and manager coaching cadences — along with familiarity operating alongside the personas who own them (CROs, VPs of Sales, frontline sales managers, RevOps, and CSMs)
Working knowledge of how to create prompts and consistent use of tools like Claude, Gemini, etc.
Experience using platforms like Salesforce, Gainsight, or Outreach
Curiosity and adaptability in a fast-evolving AI landscape
Risk management and mitigation planning experience
#LI-LT
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.