自由采访主持人 - 波兰语、泰语和亚洲语言
Freelance Interview Host - Polish, Thai and Asian languages
业务单元使命：
M3每年管理数千次在线面试，并针对远程定性研究方法日益增长的市场需求，开发了QualStage。该解决方案易于使用、安全可靠，复现了我们高质量的面对面研究体验。我们还通过其他平台为客户提供支持。
随着业务持续增长，我们正在寻找一名定性访谈主持人，协助市场研究项目管理团队进行市场研究项目的日常电话管理，确保指定项目按时成功完成，同时满足并超越客户期望。
主要职责和任务：
包括但不限于以下内容：
- 作为内部和外部用户的技术平台问题联系人
- 评估用户的技朮支持级别，及时提供适当的支持
- 提前准备受访者，确保他们按时参加预定的访谈
- 协助启动预定的访谈，并在需要时提供故障排除支持
- 在项目开始前支持主持者和翻译人员的培训
- 对问题进行分类并传达给QualStage产品负责人和工程团队
- 记录技术问题及解决方法，以支持客户并改进内部流程
- 及时了解产品功能和改进，必要时能提供内部技术指导
教育和培训要求：
· 本科或同等工作经验优先
- 至少掌握以下语言之一：波兰语、泰语和亚洲语言
最低经验要求：
· 有支持定性在线平台客户的经验者优先
· 熟悉Windows和苹果操作系统及产品套件；熟悉Safari、Microsoft Edge、Chrome和Firefox等网络浏览器，以及苹果和安卓移动设备。
· 有客户服务或呼叫中心经验者优先
知识、技能和能力：
· 必须能够在团队环境中工作
· 出色的书面和口头沟通能力
· 优秀的个人交往能力，具备与组织内各级人员有效互动的经验
· 能够以友好且简单的方式进行技术步骤的沟通——口头和书面均可
· 具备良好的分析和解决问题的能力；能够快速解决问题
查看英文原文
Business Unit Mission:
M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicated our high-quality in-person research experiences. We also support our clients with other platforms as well.
As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.
Essential Duties and Responsibilities:
Including, but not limited to the following:
- Be a point of contact for technical platform issues for both internal and external users
- Assess technical support level of user to provide appropriate support in a timely manner
- Prepare respondents in advance to join their scheduled interviews on time
- Facilitate start of scheduled interviews and provide troubleshooting support as needed
- Support moderator and interpreter trainings prior to the start of the project
- Triage and communicate issues to the QualStage Product Owner and Engineering team
- Document technical issues and resolutions to support customers and improve internal processes
- Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed
Education and Training Required:
- Bachelor’s degree or equivalent work experience preferred.
- Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages
Minimum Experience:
- Experience supporting customers with Qualitative online platforms preferred
- Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
- Previous experience in customer service, or call centre experience is a plus.
Knowledge, Skill, Ability:
- Must have the ability to work in a team environment.
- Exceptional written and verbal communication skills.
- Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
- Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
- Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
- A self-motivated individual with exceptional time management, organizational skills, and self-discipline.
Operating hours between 03:00 - 20:00 EST
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
Originally posted on Himalayas