人力资源卓越分析师
People Operations Excellence Analyst
你好。我们是Teya。
Teya创立于一个简单的信念：本地企业值得更好的服务。
它们是咖啡馆、餐厅、美发店、商店和企业家，为我们的街道带来特色，创造就业机会，让社区保持活力。但长期以来，金融服务让它们的生活变得更难——工具笨拙、支持差劲、流程复杂，阻碍了企业的正常运营。
Teya的存在就是要改变这一点。
我们正在为欧洲的本地企业打造一个金融平台——以简单工具、周到设计和真实的人性化支持为核心。我们的会员依赖我们帮助他们自信地经营业务，而这种责任塑造了我们的工作方式。
我们行动迅速。我们重视质量。我们关注细节。我们认为出色的表现和真诚的服务应该相辅相成。
如果你希望打造有意义的产品，解决实际的问题，并真正为本地企业带来改变，我们期待你的加入。
你的使命
作为我们的运营卓越协调员，你将帮助人力资源运营团队高效运作，并持续提升其能力。人力资源运营负责让在Teya工作变得轻松且有条理——清晰的操作指南、可靠的报告和整洁、可靠的工作流程。
你的工作是确保所有这些都保持良好状态。你将编写简单明了的步骤指南，让每个人都知道如何操作；更新我们的流程图和文档，使其易于查找；协助整理报告，支持能改善我们工作方式的小项目。
在这个过程中，你会发现一些可以更清晰或更顺畅的地方，并帮助进行改进。这是一个非常适合有条理、好奇，并喜欢为他人简化事务的初学者角色。你将学到很多，与友好的团队紧密合作，并每天看到自己工作的价值。你不需要多年经验——只需注重细节、乐于学习，以及对幕后运作机制有真正的兴趣。
职责
- 编写清晰的步骤指南，说明我们如何开展工作
- 保持流程图和文档的更新，并易于查找
- 协助更新报告和仪表盘
- 跟踪关键数据并理解其含义
- 支持改善我们工作方式的小项目
- 保持帮助指南和自助页面简洁有用
- 协助审查工作流程并提出更好的方法
- 协助测试并推出新的
查看英文原文
Hello. We’re Teya.
Teya was founded on a simple belief: local businesses deserve better.
They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.
Teya exists to change that.
We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.
We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.
If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you
Your Mission
As our Operations Excellence Coordinator, you’ll help the People Operations team run smoothly and keep getting better at what it does. People Operations looks after the things that make working at Teya feel easy and well-organised — clear how-to guides, reliable reports, and tidy, dependable processes.
Your job is to help keep all of that in great shape. You’ll write simple, step-by-step guides so everyone knows how things are done, keep our documents and process maps up to date, help pull together reports, and support small projects that make our ways of working better.
Along the way you’ll spot things that could be clearer or smoother, and help put them right. This is a great first role for someone who is organised, curious, and likes making things easier for other people. You’ll learn a lot, work closely with a friendly team, and see the difference your work makes every day. You don’t need years of experience — just an eye for detail, a willingness to learn, and a genuine interest in how things work behind the scenes.
Responsibilities
- Write clear, step-by-step guides for how we do things Keep our process maps and documents up to date and easy to find Help update reports and dashboards
- Help track key numbers and understand what they’re telling us
- Support small projects that improve how we work
- Keep our help guides and self-service pages simple and useful
- Help review how work gets done and suggest better ways
- Help test and roll out new ways of working
- Notice things that aren’t working well and flag any gaps
- Help the team stick to our agreed ways of working
- Help keep our systems and process documents current
What good looks like
- Your guides are clear, correct, and finished on time
- Reports are accurate and reliable
- Documents follow our agreed format It’s easier for the team to see how things are running
- You get stuck in and help make our ways of working better
Requirements
- Very organised, with a strong eye for detail
- A clear, simple writer — you can explain a process so anyone can follow it
- Comfortable with everyday tools like Word, Excel, and Google Workspace, and happy to learn new systems
- Curious and a quick learner who enjoys understanding how things work
- Reliable, and able to manage your own tasks and deadlines
- A team player who’s comfortable asking questions and working with different people
- Any experience in operations, admin, People/HR, or a process-focused role is a bonus, but not essential — attitude and a willingness to learn matter most
The Perks
- Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support
- Cycle-to-Work Scheme Health and Life Insurance
- Pension Scheme
- 25 days of Annual Leave (+ Bank Holidays)
- Office snacks every day
- Friendly, comfortable and informal office environment in Central London
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.