客户经理
Account Manager
**地点** 我们的客户经理将是美国销售团队的重要成员。该职位远程办公，位于美国。优先考虑中西部或东海岸地区。
**关于我们** DoiT 是一家全球科技公司，与以云为主导的组织合作，利用云推动业务增长和创新。我们结合数据、技术和人类专业知识，确保客户在规划到生产的过程中保持架构良好且可扩展的状态。
通过交付 DoiT 云智能解决方案，这是唯一一个将先进技术与人类智能相结合的解决方案，我们帮助客户解决复杂的多云问题并提高效率。
凭借数十年的多云经验，我们在 Kubernetes、GenAI、云运维等领域有专长。作为 AWS、Google Cloud 和 Microsoft Azure 的获奖战略合作伙伴，我们与全球超过 4000 家客户合作。
**机会介绍** DoiT 客户管理团队的职责是维护与现有客户的联系，发现进一步与客户互动的有价值方式，作为云供应商团队在账户增长机会方面的可信联系人，并确保 100% 保留 DoiT 现有客户。
**职责**
- 深入了解我们的业务、我们的云管理平台、支持和服务以及它们如何帮助客户及其需求。
- 保持对所负责客户的知识、背景和所有权，并以展示价值和潜在收入增长的方式与相应供应商团队进行沟通。
- 处理与客户相关的支持升级，确保客户满意度达到最高水平。
- 与关键利益相关者协商并达成长期承诺，在客户、供应商和公司利益之间取得平衡。
- 在客户的云环境/SaaS 解决方案中识别新的工作负载机会。
- 与你的客户组合中的完整产品线建立定期沟通节奏。平衡大型战略客户和快速成长的新兴客户的需求。
- 协助收集客户反馈，确保我们的产品和解决方案紧密贴合客户需求和请求。
- 向工程团队提供客户反馈和请求，以提供更广泛的市场/客户背景信息，并帮助在活跃开发周期中优先安排交付内容。
- 定期进行季度回顾
查看英文原文
**Location** Our Account Manager will be an integral part of our US Sales team. This role is based remotely in the US. Preferred in the Midwest or the East Coast.
**Who We Are** DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.
Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multi-cloud problems and drive efficiency.
With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.
**The Opportunity** The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers.
**Responsibilities**
- Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
- Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
- Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
- Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
- Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
- Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
- Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
- Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
- Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
- Identify Cost Optimization opportunities within the Customer Cloud environment
- Work with Cloud Vendors Sales Rep on mutual customers.
**Qualifications**
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
- 3+ years experience at a technology company
- Strong verbal/written communication skills..
- Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships.
- Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae.
- A desire to grow within the organization and continuously broaden your skill sets.
- A great sense of humor and enjoys having fun at work.
**Bonus Points**
- Experience with AWS, GCP, or other major public clouds
- Experience in the FinOps Ecosystem
- Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
- Additional languages
**Are you a Do’er?** Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our [core values](https://careers.doit.com/life-at-doit/).
Sounds too good to be true? Check out our [Glassdoor Page](https://www.glassdoor.com/Overview/Working-at-DoiT-International-EI_IE1972488.11,29.htm).
We thought so too, but we’re here and happy we hit that ‘apply’ button.
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
**Many Do’ers, One Team**
DoiT unites as _Many Do’ers, One Team_, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.
#LI-Remote