续费客户经理
Renewal Account Manager
你准备好解锁智能了吗？
如果你不认为自己符合以下所有条件，但仍对这份工作感兴趣，请申请。没有人能完全符合所有要求——我们寻找的是在某些领域特别出色，并且在其他领域有兴趣和能力的候选人。
你将负责：
• 管理分配客户组合的续订流程。
• 在客户续订日期前与其沟通合同条款、价值实现和未来需求。
• 使用 Salesforce 和其他工具准备并呈现续订报价、提案和合同。
• 与客户成功经理（CSMs）和解决方案工程师（SEs）合作，解决客户问题或技术需求。
• 主动识别和处理可能流失的续订，制定策略以减少流失。
• 协商合同条款和定价，确保双赢结果。
• 在续订过程中识别和追求升级销售和交叉销售机会。
• 向管理层提供关于趋势、挑战和流程改进领域的反馈。
你将带来：
• 在 SaaS 或技术环境中的客户管理、续订或客户成功方面的经验。
• 能够有效管理多个账户并优先处理任务的证明能力。
• 强大的沟通和谈判技巧，以客户为中心。
• 使用 CRM 系统如 Salesforce 的经验；熟悉续订工具者优先。
• 分析思维，能够解读客户健康数据和使用指标。
• 团队合作者，能够在跨部门协作中工作，也能独立工作。
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关于 Kong：
Kong Inc.，人工智能连接公司，正在构建人工智能的连接层。财富 500 强® 和人工智能原生初创公司都信任 Kong。Kong 统一的 API 和人工智能平台使组织能够安全、管理、加速、治理和货币化跨 API 和 AI 流量的智能流动——无论使用何种模型、何种云服务。更多信息，请访问 www.konghq.com http://www.konghq.com。
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Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
What You’ll Do:
• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
• Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.
What You’ll Bring:
• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.
#LI-SP1
About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com http://www.konghq.com.