产科护士护理经理
Maternity Nurse Care Manager
我们正在寻找一位产科护士照护经理加入我们的护理与个案管理团队。该职位适合一位富有同情心、以患者为中心的护士，对支持个人从孕前到产后整个产科旅程充满热情，并提供基于证据的全面照护。
作为电话形式的产科护士照护经理，您将指导会员应对常规和高风险妊娠体验，与多学科医疗团队、护理协调员和支持人员紧密合作，提供集成的远程照护。您每天会直接与会员沟通，倾听他们的担忧，回答问题，并作为可信赖的倡导者。
该职位需要在产科护理方面具备扎实的临床专业知识，以及制定个性化照护计划的能力，帮助会员完成生育规划、产前护理、分娩准备和产后恢复。您还将帮助会员了解其健康福利，并将其与合适的资源连接起来，重点是提供高质量、协调的照护，从而改善父母及其家庭的健康结果。
职责
- 通过电话和/或消息传递方式提供协调的、以患者为中心的虚拟照护管理，提高会员的健康结果。
- 与会员及我们的多学科照护团队共同制定有影响力的照护计划，并帮助会员实现其目标。
- 帮助会员处理复杂的医疗状况、治疗路径、福利以及整体医疗系统。
- 与会员的当地医疗提供者合作，确保照护的协调性。
- 提供富有同理心的长期随访照护，建立支持性的关系。
资格与要求：
- 护理学理学学士（BSN）
- 必须居住在NLC紧凑州
- 持有有效且状态良好的居住州注册护士执照
- 额外的其他州执照为佳（伊利诺伊州、加利福尼亚州、明尼苏达州、纽约州）
- 持有CCM认证优先
- 5年以上护理经验
- 2年以上护理、个案管理和疾病管理经验，最好是在健康计划、健康导航员或第三方管理员（TPA）环境中
- 2年以上产科和分娩经验
- 能够讨论各种各样的医疗状况
- 具备远程工作经验者优先；熟悉技术工具
- 具有高度同理心。我们与产妇合作
查看英文原文
We are seeking a Maternity Nurse Care Manager to join our Care and Case Management team. This role is ideal for a compassionate, patient-centered nurse who is passionate about supporting individuals through the full spectrum of their maternity journey—from preconception to postpartum—with evidence-based, holistic care.
As a telephonic Maternity Nurse Care Manager, you will guide members through both routine and high-risk pregnancy experiences, working closely with a multidisciplinary team of providers, care coordinators, and support staff to deliver integrated remote care. You’ll spend your day connecting directly with members, listening to their concerns, answering questions, and serving as a trusted advocate.
This role requires strong clinical expertise in maternity care, as well as the ability to develop personalized care plans that support members through fertility planning, prenatal care, delivery preparation, and postpartum recovery. You'll also help members navigate their health benefits and connect them to appropriate resources, with a focus on delivering high-quality, coordinated care that leads to better health outcomes for parents and their growing families.
Responsibilities
- Deliver coordinated, patient-centered virtual Care Management by telephone and/or messaging that improves members’ health outcomes.
- Generate impactful care plans together with members and our multidisciplinary care team, and help members achieve their desired goals.
- Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
- Partner with the members’ local providers to ensure coordinated care.
- Provide compassionate, longitudinal follow-up care, building supportive relationships.
Qualifications and Requirements:
- Bachelor of Science in Nursing (BSN).
- Must reside in a compact NLC state.
- Active Compact RN license (in state of residence) in good standing with the nursing board of their state
- Additional active Licensure a plus (IL, CA, MN, NY)
- CCM Certification preferred
- 5+ years of nursing experience
- 2+ years experience working in care, case and disease management, preferably in a health plan, health navigator or third party administrator (TPA) environment
- 2+ years experience working in labor and delivery
- Be comfortable discussing a wide variety of medical conditions
- Experience working remotely preferred; Comfortable with technology.
- Be highly empathetic. We work with patients and their families who are going through challenging times. Ideal candidates practice empathy and reassure patients that we are available to help them.
- Must be able to work efficiently. We are a fast growing company and we are busy. Our team is expected to meet volume goals without sacrificing quality. Good judgment for balancing priorities is a must.
- Be flexible and comfortable with working in a rapidly-changing environment.
- Strictly follow security and HIPAA regulations to protect our patients’ medical information.
- Be pleasant, responsive, and willing to work with and learn from our team.
- Strong verbal and written communication skills. A lot of time is spent on the phone with patients and families, as well as a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and succinctly summarize findings is critical.
- Strong competence and ability to use multiple computer/medical record systems.
- Collaborate well across multidisciplinary teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients.
- Ability to understand cultural and socioeconomic issues affecting members and to coordinate all available resources to serve members.
- Excellent grammar, attention to detail, and efficient at writing medical information in easy-to-understand, patient-centric language.
Physical/Cognitive Requirements:
- Prompt and regular attendance at assigned work location.
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
- Capability to work with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target range for this full-time position is:
$74,810 - $104,730 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health:
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included. Learn more at .
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
Originally posted on Himalayas