企业客户经理，亚太区
Enterprise Account Executive, APAC
Cresta释放客户体验的真正潜力，将每次对话转化为竞争优势。Cresta的统一AI平台结合了对话式AI代理、实时人工代理增强功能以及全面的对话智能，从而在每个渠道中提升收入和效率。包括美国联合航空、科克斯通信和万豪在内的全球领先公司每天都在使用Cresta来打造世界级的客户体验。
Cresta源自斯坦福AI实验室，已从世界领先的投资者那里筹集了超过2.7亿美元资金，包括a16z、Greylock和Sequoia。Cresta的领导团队包括当今AI领域的顶尖人才。我们的首席执行官吴平曾在加入Cresta之前，创立并领导了谷歌的Contact Center AI和Vertex AI平台，致力于打造AI驱动的客户体验的未来。
在未来几年里，AI将重新定义世界各地人们与企业互动的方式。来Cresta一起构建这个未来吧。
关于职位：
作为创始企业客户经理，你将专注于亚太地区的一些最大的F1000公司，处理将改变公司发展轨迹的重大战略交易。你将识别并阐述Cresta如何为我们的客户创造显著价值，与关键高管建立关系，并推广前沿的AI技术。作为一家快速增长的初创公司的早期成员，你将有机会参与定义我们的销售流程，参与区域扩展战略，并帮助建立亚太地区，从澳大利亚的成功开始。
这是一个高影响力、高可见度的职位，适合在快节奏的初创环境中茁壮成长，并热衷于利用前沿AI解决现实商业挑战的人。你将帮助塑造我们的销售策略，影响跨职能优先级，并为打造一支高效、以客户为中心的销售团队做出贡献。
职责：
- 负责销售体验，同时建立和维护与关键决策者和高管的关系
- 从初次接触到最后成交，主导复杂的销售周期
- 寻找新客户，设计产品演示和商业案例，制定并提交方案，谈判并签署合同
- 掌握Cresta产品、客服中心市场、我们的独特竞争优势以及客户的需求
- 与产品、市场、客户成功和工程团队紧密合作
查看英文原文
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
As a founding Enterprise Account Executive you will focus on some of the largest F1000 companies in APAC, working on big strategic deals that will change the trajectory of the company. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. As an early member of the team at a growing startup, you’ll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the APAC region, starting with success in Australia.
This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You'll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture.
Responsibilities:
- Own the sales experience while building and managing relationships with key decision-makers and executives
- Run complex sales cycles from initial contact to close
- Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts
- Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs
- Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience
- Own and hit your number
Qualifications We Value:
- 5+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time
- Experience negotiating, structuring and executing complex enterprise-level agreements
- Prior experience leading cross-functional teams through large deal close processes
- Ability to articulate contractual, technical, and financial value points to customers, including C-level executives
- Excellent communication and presentation skills with experience presenting to C-level executives
- Ability to be in Melbourne easily, often at short notice. Also, the ability to travel domestically and internationally up to around 25% of the time
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- We offer Cresta employees a variety of medical benefits designed to fit your stage of life
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.