客户成功运营总监
Dir, Customer Success Operations
#### 公司简介
一切始于工程师弗雷德·卢迪为他的同事菲利斯编写了一段代码，自动化了一个繁琐的任务。她喜极而泣。那一刻激发了弗雷德创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow 是业务重塑的 AI 控制塔。我们的 ServiceNow AI 平台整合任何 AI、任何数据和任何工作流程，帮助 85% 的财富 500 强®企业更聪明、更快、更好地工作。我们正在打造一种 AI 原生文化，让技术和人才携手不可阻挡。我们才刚刚开始。
加入我们，让 AI 为人们服务。
#### 职位描述
**你将在这个职位中负责：**
领导、组织和管理全球销售职能的业务运营，包括处理高管级别的特殊项目，并与其他全球职能和业务团队协作。全球销售职能几乎涉及公司的各个方面，部分成员嵌入到其他团队中。这是一个高度矩阵化的组织，在动态、高增长的全球商业环境中运作。
- 领导并推动该职能的运营方面，包括全球预算管理、运营仪表盘、沟通活动的监控与评估。
- 直接与全球销售领导团队合作，推动特殊项目、组织发展和战略。跟踪 KPI 并与领导团队合作以确保成功结果。
- 与更广泛的销售领导团队和其他公司高管紧密合作，确保策略、目标和活动的一致性；根据需要管理特殊项目和活动。
- 确保在整个职能中实施最佳实践和运营卓越。
- 推动对团队和相关公司利益相关者的优先事项、活动和结果进行一致的沟通。支持销售职能的演示和报告需求。
- 与领导团队合作制定年度目标并协调全公司目标。每季度汇报完成情况。
- 协助支持并领导团队和公司的使命与文化。
#### 资格要求
**要在这个职位上取得成功，你需要具备：**
- 在利用或批判性思考如何将 AI 整合到工作流程、决策或问题解决中的经验。这可能包括使用 AI 驱动的工具、自动化工作流程等。
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**What you get to do in this role:**
Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.
- Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities.
- Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
- Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed.
- Ensure best practice implementation and operational excellence across entire function.
- Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function.
- Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments.
- Help support and lead purpose and culture of team and company.
#### Qualifications
**To be successful in this role you have:**
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
- Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
- Excellent people management skills and experience; ability to build strong, diverse, high performing teams
- Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
- Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
- Sharp business judgment, ability to see "big picture" and to prioritize
- Executive presence, strong verbal and written communication
- Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
- High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
JV20
For positions in this location, we offer a base pay of **$184,100 - $322,200**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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