精通韩语的客户服务专员
Customer Service Specialists fluent in Korean
一家企业客户正在招聘双语客户服务专员，以支持其不断扩大的国际客户群体。
如果您精通韩语和英语——我们希望与您联系！
职责：
· 通过及时回应客户在韩语和英语方面的咨询，提供清晰专业的客户服务
· 通过始终按时出勤并满足响应时间目标，保持准时性和可靠性
· 提供卓越的支持体验
成功胜任此职位需要：
· 一个安静、可靠的远程工作环境，具备稳定的网络连接
· 主动接受反馈并持续自我提升的态度
· 遵守所有数据安全和保密指南
· 与团队成员和客户进行专业、礼貌的沟通
· 完全遵守公司政策和标准操作流程（SOPs）
技术要求：
· 您必须使用符合公司规定的 Windows 或 macOS 设备进行所有工作相关的访问和活动。
· 支持的操作系统包括 Windows 11 Pro（补丁至 25H2 或更新版本）或 macOS Sequoia/Tahoe 或更新版本。
· 设备必须启用屏幕锁定，并在无操作不超过 5 分钟后自动激活。
· 全盘加密在任何时候都是必需的（Windows 使用 BitLocker，macOS 使用 FileVault）。
· 必须安装防病毒/端点检测与响应（EDR）软件，并开启活跃的 OS 防火墙。
· Windows 设备必须启用安全启动（Secure Boot），macOS 设备必须启用系统完整性保护（System Integrity Protection）。
· 严禁使用被越狱、root 或修改以绕过安全防护的设备。
· 不允许使用虚拟机或虚拟化环境用于 BYOD 承包商访问。
· Windows 设备在适用情况下必须支持凭证防护（Credential Guard / VBS）安全功能。
培训详情（强制）
· 时间：周一至周五，凌晨 3:00 – 上午 11:30 PST
· 持续时间：2 周（周末休息）
· 薪酬：培训期间为约定时薪的 50%
查看英文原文
An enterprise client is hiring Bilingual Customer Service Specialists to support their growing international customer base.
If you're fluent in Korean and English — we want to hear from you!
Responsibilities:
· Provide customer service with clear, professional communication by responding promptly to customer inquiries in Korean and English
· Maintain punctuality and reliability by consistently meeting all scheduled work hours and meeting response time targets
· Deliver excellent support experiences
Success in This Role Requires:
· A quiet, reliable remote work setup with a stable internet connection
· A proactive attitude toward feedback and self-improvement
· Adherence to all data security and confidentiality guidelines
· Professional, courteous communication with team members and customers
· Full compliance with company policies and Standard Operating Procedures (SOPs)
Technical Requirements:
· You must use either a company-compliant Windows or macOS device for all work-related access and activities.
· Supported operating systems include Windows 11 Pro (patched to version 25H2 or newer) or macOS Sequoia/Tahoe or newer.
· Devices must have screen lock enabled with automatic activation after no more than 5 minutes of inactivity.
· Full-disk encryption is required at all times (BitLocker for Windows or FileVault for macOS).
· Antivirus/Endpoint Detection & Response (EDR) software and an active OS firewall are required.
· Secure Boot (Windows) or System Integrity Protection (macOS) must remain enabled.
· Devices that are jailbroken, rooted, or modified to bypass security protections are strictly prohibited.
· Use of virtual machines or virtualized environments is not permitted for BYOD contractor access.
· Windows devices must support Credential Guard / VBS security features when applicable.
Training Details (Mandatory)
· Schedule: Monday to Friday, 3:00 AM – 11:30 AM PST
· Duration: 2 weeks (Weekends off)
· Compensation: 50% of agreed hourly rate during training period