现场服务经理
Field Service Manager
想象一下...
· 从事能对周围世界产生日常影响的有意义的工作。
· 在每个项目中提升专业技能并扩展技能集。
· 拥有个人目标并推动职业成长。
在 Videojet（Veralto 公司）的职位上，这一切都可能实现。你很可能本周购买或使用过由 Videojet Technologies 触及的产品——毕竟，Videojet 是产品标识领域的全球领导者，提供在线打印、编码和标记产品、耗材和软件解决方案。Videojet 的技术在食品、饮料、制药和工业市场中发挥着关键作用，确保全球销售产品的安全性和真实性。
作为 Videojet 团队以及更广泛的 Veralto 网络的一部分，你将参与对世界产生日常影响的产品，并在此过程中有机会在我们的业务和职业生涯中留下自己的印记，持续提升技能并追求个人目标。
我们提供：
- 灵活的远程办公环境
- 全面的入职培训和职业发展
- 领导力辅导和职业成长机会
- 竞争性的健康福利和 401(k)
- 协作性强、高绩效的团队文化
- 在 Veralto 全球网络中晋升的机会
向现场服务总监汇报，现场服务经理将领导一支现场服务专业人员团队，为美国西部地区的客户提供支持。这个职位适合一位以人才发展为重心的领导者，其热情在于培养技术人才、提高客户满意度、改善运营表现并为业务增长做出贡献。
📍地点：候选人可以位于华盛顿州、犹他州、俄勒冈州及周边地区。
你将负责：
- 领导、指导、辅导和发展一支高绩效的现场服务技术人员团队。
- 提高技术人员的生产力、响应时间、首次修复率和整体客户满意度。
- 通过提供卓越的客户服务和优质服务来推动服务收入增长和打印机部署。
- 倡导积极、负责任和协作的团队文化，同时提高参与度和现场士气。
- 消除运营障碍，支持技术人员实现绩效目标。
- 与销售、运营和其他跨职能团队紧密合作，提供卓越的客户体验。
- 管理客户关系
查看英文原文
Imagine yourself...
· Doing meaningful work that makes an everyday impact on the world around you.
· Growing your expertise and expanding your skillset with every project.
· Owning your ambition and fueling your career growth.
It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
We offer:
- Flexible remote work environment
- Comprehensive onboarding and professional development
- Leadership coaching and career growth opportunities
- Competitive health benefits and 401(k)
- A collaborative, high-performing team culture
- Opportunities to advance across Veralto's global network
Reporting to the Director of Field Service, the Field Service Manager will lead a team of field service professionals supporting customers throughout the US western territory. This role is ideal for a people-focused leader who is passionate about developing technical talent, driving customer satisfaction, improving operational performance, and contributing to business growth.
📍Location:candidates can be located in Washington, Utah, Oregon, and surrounding states.
What You'll Do
- Lead, coach, mentor, and develop a high-performing team of field service technicians.
- Improve technician productivity, response times, first-time fix rates, and overall customer satisfaction.
- Drive service revenue growth and printer placements by delivering exceptional customer support and service excellence.
- Promote a positive, accountable, and collaborative team culture while increasing engagement and field morale.
- Remove operational barriers and support technicians in achieving performance objectives.
- Partner closely with Sales, Operations, and other cross-functional teams to deliver an exceptional customer experience.
- Manage customer escalations and ensure outstanding issues are resolved promptly and effectively.
- Drive continuous improvement across service operations, inventory management, and field processes.
- Manage key business metrics including revenue growth, expense control, inventory turns, and service productivity.
- Develop an understanding of financial performance and contribute to decisions that positively impact Field Service and OpCo results.
What We're Looking For
- Bachelor’s degree in engineering, information technology, electronics, or a related field.
- 5-10 years of experience in field service or technical support roles.
- 3+ years in a supervisory or managerial capacity.
- Proven ability to coach, develop, and motivate remote field-based employees.
- Basic computer skills plus experience working with service CRM/ERP tools, such as Salesforce.
- Willingness to travel around 25% of the time.
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $103,600 - $120,000 USD per year. This job is also eligible for Incentive Pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Originally posted on Himalayas