高级经理，解决方案咨询（SLED）
Sr. Manager, Solution Consulting (SLED)
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流程，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化，让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们，让AI为人们工作。
Armis from ServiceNow 可以保护整个攻击面，并实时管理组织的网络风险暴露。结合ServiceNow的安全与风险管理能力，以及来自Veza的身份安全管理能力，我们将所有关键能力整合在一起，以正确的上下文（安全、运营和业务）来保护每个资产、每个身份——包括AI代理——在所有环境中构建首个同类的自主防御平台，用于代理型企业。
#### 职位描述
作为高级经理，解决方案咨询（SLED），您的主要职责是领导和管理一支售前解决方案顾问团队，推动技术解决方案并支持销售流程。您将与销售和产品团队紧密合作，确保客户成功参与并推动收入增长。您的角色既是参与者又是教练，需要提供技术专长，指导和培养解决方案顾问团队，并从技术角度监督售前流程。
您将负责...
团队领导：
- 领导、管理和指导解决方案顾问团队，提供指导、反馈和职业发展机会。
- 设定绩效目标，监控进度，并评估团队成员的绩效。
- 在更广泛的解决方案顾问团队中培养协作和高绩效的文化。
销售支持与策略：
- 与销售团队合作，了解客户需求和目标，并相应地对齐技术解决方案。
- 在销售过程中提供技术专长和支持，包括产品演示、展示和提案。
- 深入了解公司的产品、技术和
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.
#### Job Description
As a Sr. Manager, Solution Consulting (SLED), your primary responsibility is to lead and manage a team of pre-sales Solution Consultants responsible for driving technical solutions and supporting the sales process. You will collaborate closely with the sales and product teams to ensure successful customer engagement and drive revenue growth. Your role as a player/coach will involve providing technical expertise, coaching and mentoring the solution consulting team and overseeing the pre-sales process from a technical standpoint.
What you'll do...
Team Leadership:
- Lead, manage, and mentor a team of Solution Consultants, providing guidance, feedback, and professional development opportunities.
- Set performance goals, monitor progress, and evaluate the performance of individual team members.
- Foster a collaborative and high-performance culture within the broader Solution Consultant teams.
Sales Support and Strategy:
- Collaborate with the sales team to understand customer needs and objectives and align technical solutions accordingly.
- Provide technical expertise and support throughout the sales process, including product demonstrations, presentations, and proposals.
- Develop and maintain a deep understanding of the company's products, technologies, and industry trends to effectively articulate the value proposition to customers.
- Assist in defining sales strategies and contribute to developing sales collateral and resources.
Customer Engagement:
- Engage directly with key customers to understand their technical requirements and address any concerns or challenges.
- Act as a trusted customer advisor, offering technical insights and recommendations to drive successful outcomes.
- Conduct customer site visits, demonstrations, and presentations to showcase the company's products and solutions.
- Deliver Demonstrations and proof of value
Cross-functional Collaboration:
- Collaborate closely with the product management team to provide feedback on product features, enhancements, and market demands.
- Work closely with the marketing team to develop technical content, case studies, and sales tools to support the sales process.
- Coordinate with the implementation and support teams to ensure a seamless transition from sales to implementation and customer success.
Continuous Improvement:
- Stay updated on industry trends, competitive landscape, and emerging technologies relevant to the company's product offerings.
- Identify process improvements and implement best practices to streamline the sales engineering operations.
- Provide regular reports, metrics, and insights to the senior management team on the performance and effectiveness of the sales engineering function.
#### Qualifications
**To be successful in this role you have:**
- Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent work experience.
- Proven experience in sales engineering, technical sales, or a related role, preferably in the software or technology industry.
- Strong leadership and team management skills, with the ability to inspire and motivate a team toward achieving goals.
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- In-depth technical knowledge and understanding of cybersecurity, products, and industry trends.
- Strong customer focus and the ability to build and maintain relationships with key stakeholders.
- Analytical mindset with the ability to analyze data, metrics, and sales trends to drive informed decisions.
- Proactive and self-driven with the ability to work effectively in a fast-paced, dynamic environment.
- Expected to travel up to 40% of the time on average
For positions in this location, we offer a base pay of **$168,750 - $235000** plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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