AI 解决方案策略师
AI Solutions Strategist
关于Ramp
Ramp正在构建财务团队的智能基础设施，嵌入到企业每笔支出的交易流程中。我们自动化处理超过2000亿美元的年支出在70,000多家公司中的流动：授权付款、标记风险、分类支出并完成账务结算。
这些问题具有高风险、数据密集且不容失误。
我们招聘具有高度自主性和紧迫感的人才。我们更看重的是你所构建的东西，而不是你在哪里学习的。在Ramp，每个人都是全程负责问题的建造者，并做出影响结果的重要决策。
Ramp的平均客户在第一年节省了5%的成本，并实现了16%的收入增长——远超没有使用Ramp的企业。我们相信每家有抱负的公司都应享有同样的优势。
如果你希望构建直接塑造公司如何移动和管理数十亿美元的系统，Ramp就是你的选择。
关于该职位
作为AI解决方案策略师，你将处于客户、AI交付和Ramp核心产品团队的交汇点。你将与企业/战略客户合作，深入了解他们的财务流程——特别是公司财务和财务控制重点，如结账、控制和支出治理——识别AI和自动化的高影响力机会，并将这些需求转化为清晰的问题陈述、解决方案设计和对Ramp产品、工程和市场推广团队的可操作反馈。
这个职位需要一位能够仔细倾听、梳理模糊性，并将一线经验转化为可扩展解决方案的人。此职位需要高度的主动性和行动倾向。
你将负责
- 发现并诊断客户需求。与财务、采购、应付账款和IT团队进行利益相关者访谈和流程深入分析。绘制端到端流程并识别痛点背后的驱动因素——风险、成本、周期时间、合规性、异常数量和运营复杂性。
- 将需求转化为解决方案要求。将定性输入转化为简洁的文档：问题陈述、成功指标、约束条件、验收标准和部署计划。在MVP、迭代和更广泛的部署中平衡速度、安全性和可扩展性。
- 与技术团队合作实施AI工作流。与Ramp工程师和AI开发者紧密合作，设计并推出符合真实客户流程的解决方案。明确数据输入、集成和治理要求
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ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As an AI Solutions Strategist, you will sit at the intersection of customers, AI delivery, and Ramp’s core product teams. You will partner with enterprise/strategic customers to deeply understand their finance workflows—especially corporate finance and controllership priorities like close, controls, and spend governance—identify high-impact opportunities for AI and automation, and translate those needs into clear problem statements, solution designs, and actionable feedback for Ramp’s Product, Engineering, and Go-to-Market teams.
This role is for someone who can listen carefully, structure ambiguity, and turn on-the-ground learnings into scalable solutions. This role required high proactivity and bias to action.
WHAT YOU'LL DO
- Discover and diagnose customer needs. Run stakeholder interviews and workflow deep dives with Finance, Procurement, AP, and IT teams. Map end-to-end processes and identify the underlying drivers behind pain points — risk, cost, cycle time, compliance, exception volume, and operational complexity.
- Translate needs into solution requirements. Turn qualitative input into crisp artifacts: problem statements, success metrics, constraints, acceptance criteria, and deployment plans. Balance speed, safety, and scalability across MVPs, iterations, and broader rollouts.
- Partner with technical teams to implement AI workflows. Work closely with Ramp engineers and AI builders to design and ship solutions that meet real customer workflows. Specify data inputs, integrations, governance needs, policy rules, auditability requirements, and edge cases.
- Drive feedback loops into Ramp's product. Synthesize learnings across customers into reusable patterns and product opportunities. Write high-signal briefs for Product and Engineering that explain what customers need, why it matters, and what should be built next.
- Communicate impact and guide executives. Present status, outcomes, and recommendations to customer operators, executives, and internal stakeholders. Quantify impact through time saved, error reduction, improved compliance, faster close, and other business outcomes.
WHAT YOU NEED
- 4+ years of relevant experience
- Strong customer empathy and the ability to earn trust quickly with senior stakeholders.
- Excellent problem framing: you can turn messy workflows into clear systems and priorities.
- Comfort operating in ambiguity and iterating quickly while keeping quality high.
- Ability to communicate clearly in writing (briefs, requirements, postmortems) and verbally (workshops, exec readouts).
- A builder mindset: you like shipping, learning, and improving the system.
- Experience in solutions, implementation, product strategy, consulting, or technical program management.
- Strong grounding in corporate finance / controllership workflows, including accounting close, spend governance/controls, budgeting, procurement, and AP operations.
- Experience translating finance requirements into system design and configuration (e.g., ERP/accounting, procurement, expense management, payments), including integrations, data mapping, and controls.
- Ability to partner with finance system owners/admins to drive change management, testing (UAT), and successful rollouts.
- Familiarity with finance operations workflows (AP, procurement, expenses, cards, accounting close).
- Exposure to AI-enabled products, automation, or applied ML (you do not need to be an ML engineer).
- Basic comfort with data concepts and systems integration (APIs, ETL, SQL, spreadsheets, data quality).
WORKING STYLE
We collaborate best when we’re close to the work and close to each other. This role is hybrid in New York, with time in-office to partner tightly with product and engineering teams. Importantly, this role required spending time with customers to understand real workflows, so travel and flexibility are critical to success.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice