实施经理
Implementation Manager
#### 公司简介
**Moveworks** 是一个代理型 AI 助手平台，能够赋能整个员工团队。
我们的平台使员工可以通过自然语言与所有业务系统进行交流，快速找到答案并自动化任务。依托世界上最先进的 LLM、我们自有的模型以及一个复杂的代理型 AI 平台，我们正在通过让 AI 主动采取行动、简化复杂的工作流程并持续学习和适应，改变工作的完成方式。
Moveworks 被全球超过 550 万名员工使用，这些员工来自 350 多家世界最大的公司，包括 10% 的财富 500 强企业，用于自动化日常任务和优化业务运营。Moveworks 被列入福布斯 Cloud 100 和 AI 50 名单，还被列为 Fast Company 2025 年最具创新力的公司之一，以及 Inc 的 Best in Business，在最佳创新类别中获奖。Moveworks 还在 2025 年获得微软年度合作伙伴，并于 2024 年获得 AI Breakthrough 奖项。
2025 年 12 月，Moveworks 被 ServiceNow 收购，标志着我们在打造所有业务系统的统一工作入口的旅程中迈出了关键一步。通过将 ServiceNow 领先的工作流自动化能力与 Moveworks 的推理引擎和自然语言能力相结合，我们为每个人和每个工作流提供 AI 平台。该平台超越了基本的摘要功能，带来有意义的业务影响。我们的 AI 在企业系统之间协同运作，将对话转化为实际工作。
加入我们的团队，你将站在 AI 变革的最前沿，依托 ServiceNow 的全球规模和高增长公司的敏捷性。我们寻找世界级的人才，帮助我们将代理型 AI 扩展到企业中的每一位员工。
**ServiceNow**
一切始于 2004 年阳光明媚的美国圣地亚哥，一位有远见的工程师 Fred Luddy 看到了改变我们工作方式的潜力。如今，ServiceNow 已成为全球市场领导者，为超过 8100 家客户（包括 85% 的财富 500 强企业）提供创新的增强型 AI 技术。我们的智能云平台无缝连接人员、系统和流程，使组织能够以更聪明、更快、更好的方式工作。但这只是我们旅程的开始。加入我们，共同实现让世界更好地为所有人服务的使命。
#### 职位描述
实施经理负责按时、按质完成项目的实施工作，确保客户需求得到满足。
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#### Company Description
**Moveworks** is the Agentic AI Assistant platform that empowers the entire workforce.
Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.
Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.
In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.
By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.
**ServiceNow**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
#### Job Description
The Implementation Manager oversees the on-time, on-budget delivery of the Moveworks platform to meet the customer's desired results. This requires completing projects following leading practice methodology, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain stakeholder support, including risk and issue mitigation. The Implementation Manager is responsible for assembling and leading project resources, ensuring they understand planned tasks, tracking progress, and managing deviations through appropriate measures.
What you get to do in this role:
- Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
- Help customers identify, map, build, and launch agentic workflows that drive business value.
- Provide change management best practices to ensure successful adoption and organizational readiness.
- Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered.
- Understand customer goals and align deliverables accordingly.
- Be the single point of contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
- Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles.
- Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support.
#### Qualifications
**To be successful in this role you have:**
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience.
- Project management experience including scope control, budgeting, estimating, and resource management.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently.
- Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal.
- Experience building strong internal and external relationships, including with senior-level executives.
- Creativity with comfort running projects independently.
- Experience driving complex issues through analysis and resolution.
- Experience working collaboratively across cross-functional team
- Diplomatic, tactful, and poised under pressure.
- Bachelor's degree.
- Ability to travel up to 25% of the time.
For positions in this location, we offer a base pay of **$116,400 - $192,100**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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