客户经理 | 企业客户
Account Manager | Enterprise
关于Ramp
Ramp正在构建智能基础设施，为财务团队服务，嵌入企业每笔支出的交易流程中。我们自动化了超过2000亿美元的年支出在70,000多家公司之间的流动：授权付款、标记风险、分类支出并完成账务结算。
这些问题具有高风险、数据密集且不容错误。
我们招聘具有高度自主性和紧迫感的人才。我们更看重的是你所构建的东西，而不是你在哪里接受的培训。在Ramp，每个人都是全程负责问题的建造者，并做出影响结果的重要决策。
Ramp的平均客户在第一年节省了5%的成本，并实现了16%的收入增长——远超没有使用Ramp的企业。我们相信每家有抱负的公司都值得拥有同样的工具。
如果你希望构建直接塑造公司如何移动和管理数十亿美元的系统，Ramp就是你的选择。
职位描述
作为企业客户经理，你将负责60-70家企业的客户（员工数500+），并全权负责长期关系、整体客户健康状况以及商业成果。你需要负责维持和增长收入，推动Ramp产品套件的采用，并确保客户实现有意义的业务成果。
你将在客户组织的各个层级建立牢固的关系——包括运营人员、总监、副总裁和高管——并且能够熟练处理不断变化的需求和产品配置。在内部，你将与跨职能团队紧密合作，支持客户计划，协调工作，并提供有助于塑造Ramp产品和运营流程的见解。
职责内容
- 负责约60-70家企业的客户组合，明确责任以制定扩展策略，推动Ramp的收入增长
- 在所有管理层级与客户进行对话，包括运营人员、财务领导和高管，以确保对齐并推动良好的业务成果
- 全程管理续约，从识别需求到解决方案设计、定位和谈判
- 制定并执行可扩展的客户计划，突出风险、机会和长期战略
- 定期进行接触点——状态通话、优化评审、路线图讨论和季度业务回顾——以保持客户的参与度和成功
- 与产品、销售等跨职能团队协作
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (500+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving adoption across Ramp’s product suite, and ensuring customers achieve meaningful business outcomes.
You will build strong relationships at all levels of your customers’ organizations — including operators, directors, VPs, and C-suite leaders — and be skilled at managing evolving needs and product configurations. Internally, you’ll work closely with cross-functional teams to support customer initiatives, coordinate efforts, and contribute insights that help shape Ramp’s product and operational processes.
WHAT YOU’LL DO
- Own a portfolio of ~60-70 Enterprise customers, with a clear responsibility to develop strategies for expansion, driving revenue for Ramp
- Lead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes
- Manage renewals end-to-end, from identifying the need to solution design, positioning, and negotiation
- Create and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategy
- Run regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful
- Collaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experience
- Travel occasionally for customer on-sites, events, and internal summits
WHAT YOU NEED
- Minimum 6 years of quota-carrying SaaS sales experience in a closing role with strong prospecting, qualifying, negotiating, and closing skills
- Experience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book model
- Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS
- Comfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholders
- Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts
- Strong communication and relationship-building skills, including comfort working with senior leadership and the C-suite
- Track record of meeting or exceeding revenue or growth targets in a fast-paced, evolving environment
- High level of ownership, adaptability, and comfort working through ambiguity
- Willingness to travel as needed
NICE TO HAVES
- Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, controllers, accounting, or expense management)
- Experience at a high-growth startup
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice