高级身份管理经理
Senior IAM Manager
关于公司
Turnkey Consulting 是一家独立的风险与安全咨询公司，将人员、保护和绩效相结合，帮助组织实现数字企业韧性。二十多年来，Turnkey 一直帮助全球领先的公司通过基于评估的路线图规划、组织赋能以及对市场领先技术的专业应用，理解并优化其风险和安全态势。Turnkey 总部位于伦敦，在亚洲、澳大利亚、欧洲和北美均设有办公室。
职位概述
我们正在寻找一位独立、积极、有抱负的个人，致力于为 Turnkey 做出有意义的贡献。您将负责大型 IAM 解决方案的交付。该职位需要在多个项目中提供咨询服务，因此需要一位技术背景扎实且具备良好商业意识的人员。
职责：
在整个系统开发生命周期中管理资源、进度、财务，并遵守阶段门质量及 SDLC 控制指南。
· 这还包括对问题、风险和项目变更请求的管理，以确保项目的成功和按时交付。
· 参与流程改进计划，以提高项目交付效率。
· 与客户和合作伙伴沟通产品及实施的技术或功能层面内容，根据具体情况选择合适的沟通方式。
· 确保服务正确提供并及时准确地进行计费。
· 作为客户在服务交付问题/升级时的主要联系人，并对解决任何服务故障负责。
· 以盈利性和生产性为重点进行管理，以确保客户满意度。
· 监控账户在解决方案/产品使用、人员、目标、使命、财务状况、竞争对手参与及其他可能影响客户持续使用和/或对产品和服务满意度的方面发生变化。
· 在实施后与客户合作进行用户测试、调试、支持和维护。
· 管理项目范围、进度、状态和文档。
· 开发并交付旨在使客户获得能力/教育的技术培训。
要求：
· 8 年以上运营托管服务或支持职能的经验。
· 能够管理岸上/岸外的运维团队，目前团队规模超过 30 人。
· 熟悉 IAM/PAM 工具，如 SailPoint、CyberArk、Micro Focus。
· 寻找一位能够协助...
查看英文原文
About Us
Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world’s leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America.
Role Overview
We are looking for an independent, pro-active, and ambitious individual who is committed to making a meaningful contribution to Turnkey. You will lead the delivery of large IAM solutions. The role necessitates consulting on multiple projects, thus requiring a technically minded individual with sound commercial acumen.
Responsibilities:
Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle.
·This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery.
·Contribute to process improvement initiatives as it relates to improving project delivery.
·Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.
·Ensure that services are provided, implemented correctly and billed in a timely and accurate manner.
·Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures.
·Manage with a focus on profitability and productivity to ensure client satisfaction.
·Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could influence clients’ ongoing use and/or satisfaction with products and services.
·Working with clients post implementation for user testing, debugging, support and maintenance.
·Managing project scope, schedule, status and documentation.
·Developing and delivering technical training designed to enable/educate customers.
Requirements:
·8+ years’ experience in running a managed service or support function.
·Able to manage an ops team both onshore/offshore-currently 30+ people.
·Familiar with IAM/PAM tools, such as SailPoint, CyberArk, Micro Focus.
·Looking for someone to help grow the managed service provision in IAM, so plenty of room for progression - Provide a strategy and plan for how they would achieve this (Ideally as part of application or interview process).
·Must be able to create, policies, procedures, SOPs etc. to integrate service with the client.
·Must have experience working with providing services to large global clients (FTSE 250 size).
·Will be required to manage SLA’s, targets, response times, reporting, issues with multiple customers.
·Develop, Maintain & Execute a strategy and plan for growing the service.
·Excellent communication and soft skills.
·Project management/delivery experience (project planning, team management, stakeholder management, scope management, schedule management, quality assurance, etc).
·Detailed understanding of business processes and how they contribute to enterprise risk.
Originally posted on Himalayas