技术顾问
Technical Consultant
ParentPay Group 创建软件，帮助教育机构为每位学生提供最佳的成功机会。我们支持全球46个国家的20000多所学校、学院、大学和公共图书馆，提供值得信赖的技术和洞察力，帮助组织应对不断变化的需求。作为 Library Management Cloud（LMC）团队的技术顾问，您将为英国的图书馆提供专业的技术与应用支持。您将配置、管理、安装、升级和排查云托管的图书馆管理系统，同时开展项目工作，帮助客户从平台上获得最大价值。您将与产品专家、开发团队、服务运营同事及客户紧密合作，结合专业技术知识与清晰的沟通能力，积极主动地推动服务改进。
主要职责
- 提供可靠、高质量的技术服务，使客户能够从其 Library Management Cloud 解决方案中获得最大价值。
- 为托管的 Library Management Cloud 解决方案提供高质量的技术支持和配置。
- 根据已达成的项目和服务要求，配置、管理、安装和升级客户系统。
- 排查技术与应用问题，包括数据流程、托管基础设施和云服务配置。
- 与内部基础设施团队合作，支持托管客户的实施和安全配置。
- 支持基于 Azure 的云产品解决方案，并为持续的服务稳定性和改进做出贡献。
- 为交付的工作、配置变更和技术解决方案提供清晰的文档。
- 以专业且及时的方式向相关经理和客户传达项目问题、风险和解决方案。
- 与客户及产品、开发和客服运营团队的同事建立协作、积极的关系。
- 建议流程和技术改进，以提升服务质量、弹性和客户体验。
- 提供三级技术支持，并参与自我评估，以支持持续的个人发展。
技能、知识和专长
必要条件
- 具有支持企业级解决方案的经验，并能在组织内的技术团队间协作工作。
- 对信息系统有深入理解，包括复杂的关联数据库和数据结构，
查看英文原文
ParentPay Group creates software that helps education institutions give every student the best possible opportunity to succeed. We support more than 20,000 schools, colleges, universities and public libraries across 46 countries, providing trusted technology and insight that help organisations respond to emerging priorities.As a Technical Consultant within the Library Management Cloud (LMC) team, you will provide specialist technical and application support for libraries across the UK. You will configure, administer, install, upgrade and troubleshoot cloud-hosted library management solutions, while delivering project work that helps customers get the best value from the platform.You will work closely with product subject matter experts, development teams, service operations colleagues and customers, combining technical knowledge with clear communication and a proactive approach to service improvement.
Key Responsibilities
- Deliver a reliable, high-quality technical service that enables customers to achieve maximum value from their Library Management Cloud solution.
- Deliver high-quality technical support and configuration for Library Management Cloud hosted solutions.
- Configure, administer, install and upgrade customer systems in line with agreed project and service requirements.
- Troubleshoot technical and application issues, including data flows, hosted infrastructure and cloud service configuration.
- Work with internal infrastructure teams to support hosted customer implementations and security configurations.
- Support Azure-based cloud product solutions and contribute to ongoing service stability and improvement.
- Provide clear documentation for delivered work, configuration changes and technical resolutions.
- Communicate project issues, risks and resolutions to relevant managers and customers in a professional and timely way.
- Build collaborative, positive relationships with customers and colleagues across product, development and service operations teams.
- Recommend process and technical improvements that enhance service quality, resilience and customer experience.
- Provide third-line technical support and participate in self-evaluation to support continuous personal development.
Skills, Knowledge and Expertise
Essential
- Experience supporting enterprise-level solutions and working across organisational technical teams.
- Strong understanding of information systems, including complex relational databases, data structures, querying and information extraction.
- Knowledge of Azure PaaS, Azure Functions, Windows Server, IIS, Ubuntu, Kubernetes and Docker containers.
- Experience with SQL Server installation, configuration, setup, best practice and SQL Server Reporting Services.
- Experience deploying, configuring and supporting software in customer-facing environments.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly to customers and colleagues.
- Experience managing customer projects, configuration requests and technical priorities.
- Awareness of Cyber Essentials best practice and secure configuration principles.
- Creative and analytical approach to problem solving, with the confidence to investigate complex technical issues.
- Ability to work independently while collaborating effectively across teams and with customers.
- Organised and proactive approach, with the ability to manage priorities, meet agreed timescales and support multiple customers simultaneously.
Desirable
- Experience with Azure-based technologies used to support cloud-native products.
- Knowledge of Apache Jena or similar graph knowledge structures.
- Experience using Python for scripting, automation or technical investigation.
- Infrastructure awareness, including Terraform or other deployment script technologies, container image deployment, DNS, firewalls, digital certificates and service permissions.
- Certifications from Microsoft, VMWare, Cisco, Fortinet, Veeam or Ubiquiti.
- Understanding of modern networking concepts such as SD-WAN, SASE and ZTNA.
- Degree-level education, or equivalent experience, in an IT-related subject.
Originally posted on Himalayas