技术经理 – 客户成功（AI现场服务 | AI与机器学习）| 美国远程
Technical Manager – Customer Success (AI Field Services | AI & ML) | USA-Remote
技术经理 – 客户成功（AI现场服务 | AI与机器学习）– 企业AI与SaaS平台
注：申请者必须目前有权在美国全职工作。目前我们无法提供或接手任何工作签证的担保。
Neuron7.ai 是一家快速发展的SaaS公司，为客户提供定义类别的AI解决方案，其背后有顶级风险投资机构以及优秀的天使投资人和顾问团队。我们的AI驱动的Resolution Intelligence平台通过利用结构化数据、非结构化数据、LLMs和Agentic AI，帮助企业快速准确地做出服务决策。
我们为高技术、制造、电信、医疗设备、工业设备和现场服务领域的全球领先组织提供服务。
职位简介
我们正在寻找一位技术能力突出的客户成功经理，该职位需要具备出色的客户沟通能力，同时在AI技术、企业SaaS平台、集成和运维方面有实际操作经验。
这不是一个传统的客户成功职位。理想的候选人将作为客户的可信顾问，推动Neuron7 AI解决方案的实施、采用和优化。
你将直接与客户服务主管、现场服务组织、IT团队、架构师和工程利益相关者合作，部署和实现AI解决方案，以提升服务成果和业务表现。
此职位需要具备以下技能：
- AI、生成式AI、Agentic AI、LLMs和NLP技术
- 企业SaaS实施和客户上手
- 现场服务、客户服务和服务运营流程
- CRM平台如Salesforce、ServiceNow、Microsoft Dynamics和Oracle CX
- 企业集成、API和数据上手
- 技术解决方案设计和部署
- 变革管理和用户采用计划
职责
你将负责：
- 客户上手和Neuron7 AI解决方案的实施
- 将CRM和服务管理平台与Neuron7产品进行集成
- 与客户和内部工程团队协作进行数据上手和企业集成
- AI解决方案的部署、配置、测试和采用
- 客户研讨会和技术解决方案评审
- 定义和衡量ROI、业务成果和采用KPI
- AI驱动的服务转型计划
查看英文原文
Technical Manager – Customer Success (AI Field Services | AI & ML) – Enterprise AI & SaaS Platform
Note: Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.
Neuron7.ai is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar group of angel investors and advisors. Our AI-powered Resolution Intelligence platform helps enterprises make accurate service decisions at scale by leveraging structured data, unstructured data, LLMs, and Agentic AI to diagnose and resolve complex issues in seconds.
We serve some of the world's leading organizations across high-tech, manufacturing, telecommunications, medical devices, industrial equipment, and field service operations.
About the Role
We are looking for a highly technical Customer Success Manager who combines strong customer-facing skills with hands-on expertise in AI technologies, enterprise SaaS platforms, integrations, and service operations.
This is not a traditional Customer Success role. The ideal candidate will act as a trusted advisor to customers while driving the implementation, adoption, and optimization of Neuron7's AI-powered solutions.
You will work directly with customer service leaders, field service organizations, IT teams, architects, and engineering stakeholders to deploy and operationalize AI solutions that improve service outcomes and business performance.
This role requires expertise in:
- AI, Generative AI, Agentic AI, LLMs, and NLP technologies
- Enterprise SaaS implementations and customer onboarding
- Field Service, Customer Service, and Service Operations workflows
- CRM platforms such as Salesforce, ServiceNow, Microsoft Dynamics, and Oracle CX
- Enterprise integrations, APIs, and data onboarding
- Technical solution design and deployment
- Change management and user adoption programs
Responsibilities
You will lead:
- Customer onboarding and implementation of Neuron7 AI solutions
- Integration of CRM and service management platforms with Neuron7 products
- Data onboarding and enterprise integrations in collaboration with customer and internal engineering teams
- AI solution deployment, configuration, testing, and adoption
- Customer workshops and technical solution reviews
- Definition and measurement of ROI, business outcomes, and adoption KPIs
- AI-powered service transformation initiatives for customer service and field service teams
- Executive stakeholder management and customer success planning
- Contract renewals, expansion opportunities, and cross-functional collaboration with sales teams
- Product feedback and enhancement recommendations based on customer requirements
- Demonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities
Qualifications
- 5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations
- Proven experience working with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains
- Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments
- Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations
- Experience managing enterprise software implementations and cross-functional programs
- Ability to engage both technical and business stakeholders
- Strong analytical and data-driven decision-making skills
- Experience managing globally distributed teams and customer programs
- Bachelor's degree in Technology, Engineering, Computer Science, or Business Management
Nice to Have
- Experience with Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX, or other CRM platforms
- Exposure to AI implementations involving LLMs, RAG, Agentic AI, and Knowledge Management systems
- Experience supporting Field Service organizations, Service Operations teams, or Technical Support environments
- Understanding of APIs, integrations, and enterprise data ecosystems
What Success Looks Like
- Customers successfully adopt and scale Neuron7 AI solutions
- AI-powered workflows drive measurable improvements in service KPIs
- Strong executive relationships and customer advocacy
- Successful enterprise deployments and long-term customer retention
- Expansion of AI use cases across customer organizations
At Neuron7.ai, you'll help shape how enterprises use Agentic AI to transform customer service, technical support, and field service operations at scale.
Originally posted on Himalayas