架构师 – 前沿部署（AI现场服务/解决方案架构）| 美国
Architect – Forward Deployment (AI Field Services/ Solution Architecture) | USA
Solution Architect – AI / GenAI (Salesforce / ServiceNow)
地点：印度 / 美国（远程/混合）
公司：Neuron7.ai
职位概述
我们正在寻找一位具备深厚专业知识的解决方案架构师，熟悉Salesforce或ServiceNow生态系统，并且在AI/GenAI实施方面有丰富经验。该职位将专注于设计和交付企业级解决方案，利用LLMs、RAG架构、NLP和AI集成来优化现场服务和客户服务流程。
主要职责
- 设计将AI/GenAI功能整合到Salesforce / ServiceNow平台中的端到端解决方案架构
- 领导RAG管道、基于LLM的工作流和NLP驱动的自动化实现
- 使用API、中间件和事件驱动系统构建可扩展的集成
- 定义并实施AI护栏、治理和负责任的AI实践
- 与MCP协议、工具编排和基于代理的系统协作
- 与产品、工程和客户团队合作，交付企业级解决方案
- 主导解决方案设计研讨会、客户演示和技术发现会议
- 确保部署解决方案的性能、可扩展性、安全性和可靠性
所需资格
- 8–15年以上解决方案架构或企业系统经验
- 在Salesforce（Service Cloud / Field Service）或ServiceNow（ITSM / CSM / FSM）上有扎实的实际操作经验
- 在AI/GenAI实施方面有成功经验（LLMs、RAG、NLP、语义搜索）
- 有通过API和微服务将AI解决方案集成到企业平台的经验
- 对云平台（AWS/Azure/GCP）和分布式系统有扎实的理解
- 有数据管道、向量数据库、嵌入和检索系统的经验
- 具备良好的沟通能力，能够与企业利益相关者合作
我们的价值观
在Neuron7.ai，我们以诚信、创新、客户至上和持续学习为指导。我们认为AI应创造有意义的业务成果，并使组织能够在大规模上做出更明智的决策。
多元化与包容性
Neuron7.ai致力于营造一个多元化、公平和包容的工作环境。我们为所有合格的申请人和员工提供平等的就业机会，无论其种族、宗教、肤色、国籍、性别、性别认同、性取向、年龄、残疾、退伍军人身份或其他受法律保护的特征。
最初发布于Himalayas
查看英文原文
Solution Architect – AI / GenAI (Salesforce / ServiceNow)
Location: India / US (Remote/Hybrid)
Company: Neuron7.ai
Role Overview
We are looking for a highly skilled Solution Architect with deep expertise in Salesforce or ServiceNow ecosystems, combined with strong experience in AI/GenAI implementations. This role will focus on designing and delivering enterprise-grade solutions leveraging LLMs, RAG architectures, NLP, and AI integrations for Field Service and Customer Service workflows.
Key Responsibilities
- Design end-to-end solution architectures integrating AI/GenAI capabilities into Salesforce / ServiceNow platforms
- Lead implementation of RAG pipelines, LLM-based workflows, and NLP-driven automation
- Architect scalable integrations using APIs, middleware, and event-driven systems
- Define and implement AI guardrails, governance, and responsible AI practices
- Work with MCP protocols, tool orchestration, and agent-based systems
- Collaborate with Product, Engineering, and Customer teams to deliver enterprise solutions
- Drive solution design workshops, customer demos, and technical discovery sessions
- Ensure performance, scalability, security, and reliability of deployed solutions
Required Qualifications
- 8–15+ years of experience in solution architecture / enterprise systems
- Strong hands-on experience with Salesforce (Service Cloud / Field Service) or ServiceNow (ITSM / CSM / FSM)
- Proven experience in AI/GenAI implementations (LLMs, RAG, NLP, semantic search)
- Experience integrating AI solutions with enterprise platforms via APIs and microservices
- Solid understanding of cloud platforms (AWS/Azure/GCP) and distributed systems
- Experience with data pipelines, vector databases, embeddings, and retrieval systems
- Strong communication skills with the ability to work with enterprise stakeholders
Our Values
At Neuron7.ai, we are guided by integrity, innovation, customer obsession, and continuous learning. We believe AI should create meaningful business outcomes and empower organizations to make smarter decisions at scale.
Diversity & Inclusion
Neuron7.ai is committed to fostering a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all qualified applicants and employees regardless of race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.
Originally posted on Himalayas