PSO技术项目经理
PSO Technical Project Engineer
我们寻找一位经验丰富的PSO技术项目工程师（CCaaS和UCaaS），负责客户通信平台的端到端实施。在此职位中，您将管理整个周期的上线项目，配置和部署通信系统，支持技术集成，并确保客户顺利上线。您将成为主要的实施负责人，连接技术执行与强大的客户沟通和项目交付纪律。
如果您喜欢解决实施挑战，使用通信平台，并从头到尾管理面向客户的的技术部署，这个职位适合您。
职责和要求
- 从启动到上线及后续支持阶段，领导完整的实施项目（通常为30-90天）
- 根据工作量，负责并管理1-2个同时进行的客户实施项目
- 与客户一起进行项目范围界定、需求收集和解决方案设计
- 配置和部署CCaaS和UCaaS平台，如Zoom、Five9、Genesys、Dialpad或类似系统
- 管理技术设置，包括号码迁移、路由配置、系统配置和用户验收测试（UAT）
- 在适用的情况下，支持API和相关系统的集成与配置
- 组织客户上线会议、培训和实施研讨会
- 在整个实施生命周期中作为客户的首要联系人
- 与内部团队（包括IT、项目经理和支持团队）协调以确保成功交付
- 在上线后确保顺利过渡到供应商支持或运营团队
- 创建和维护实施文档、上线指南和技术操作手册
- 识别实施风险，实时排查部署问题并提出解决方案
要求
技术专长
- 具有CCaaS和/或UCaaS平台的经验（例如Zoom、Genesys、Five9、Dialpad或类似平台）
- 对系统配置、电话设置和呼叫流程设计有深入理解
- 具有集成、API和技术实施流程的经验
- 具有SaaS上线、技术咨询或实施工程方面的背景
核心技能
- 强大的问题解决能力和系统思维
- 能够管理复杂的实施时间表和多个利益相关者
- 高度有条理，注重细节
- 在现场实施过程中能够舒适地排查技术问题
查看英文原文
We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.
If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.
Duties and Responsibilities
- Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
- Own and manage 1–2 concurrent client implementations depending on workload
- Conduct project scoping, requirements gathering, and solution design with clients
- Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
- Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
- Support integration and configuration of APIs and connected systems where applicable
- Facilitate client onboarding sessions, training, and implementation workshops
- Serve as the primary point of contact for clients throughout the implementation lifecycle
- Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
- Ensure smooth transition to vendor support or operations teams after go-live
- Create and maintain implementation documentation, onboarding guides, and technical playbooks
- Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time
Requirements
Technical Expertise
- Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)
- Strong understanding of system configuration, telephony setup, and call flow design
- Experience with integrations, APIs, and technical implementation workflows
- Background in SaaS onboarding, technical consulting, or implementation engineering
Core Skills
- Strong problem-solving and systems-thinking mindset
- Ability to manage complex implementation timelines and multiple stakeholders
- Highly organized with strong attention to detail
- Comfortable troubleshooting technical issues during live implementations
Communication & Soft Skills
- Strong English communication skills (fluent required)
- Confident leading client-facing calls, workshops, and training sessions
- Customer-focused, empathetic, and solution-oriented approach
- Ability to work independently in a remote, cross-functional environment
- Strong documentation skills and ability to translate technical work into clear processes
Bonus Points:
- Experience designing or managing backend workflows for operational processes.
- Familiarity with automation testing and data extraction from PDFs or other structured documents.
- Experience working in startup or remote operations environments.
- Exposure to HIPAA-compliant processes or healthcare operational workflows.
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Learn More
Stay updated on open roles and industry insights.
Follow us on:
- YouTube
- Visit our website:
Tune in to our What Worked podcast
Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Learn More
Stay updated on open roles and industry insights.
Follow us on:
- YouTube
- Visit our website:
Tune in to our What Worked podcast
Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.
Originally posted on Himalayas