客户成功经理
Provider Success Manager
Provider Success Manager
将转介转化为影响力
Manatee 是一家面向儿童和家庭的虚拟心理健康诊所。我们与儿科医生、合作伙伴和医疗系统合作，快速为家庭提供照护。作为 Provider Success Manager，你将负责并建立这种连接背后的引擎——这是一个以 KPI 为导向的角色，适合希望全面掌控一个不断增长的功能，而不仅仅是在一个已有的体系中占有一席之地的人。这是一个全职远程职位，非常适合一位具有高度自主性，并能在快节奏、目标导向和使命驱动的环境中茁壮成长的人。
你将负责：
- 全程管理转介合作伙伴生命周期：将医生的首次转介转化为持久且持续扩展的合作关系——主动重新联系那些已经沉默的合作伙伴，并提升那些转介稳定但远未发挥潜力的客户。
- 推动核心指标：负责转介到实际照护的转化率、每位儿科医生的转介量以及医护人员的复购率，并建立报告和定期跟进机制来推动这些指标。
- 让家庭获得照护：跟踪收到的转介，直接联系家庭，并引导他们接受照护——快速而富有同理心，尤其是在他们感到不知所措或难以联系时。
- 成为转介医生的声音：与转介医生及其团队建立直接、可信赖的关系。了解并倡导他们的需求，并持续改进我们的服务以满足这些需求。
- 定义未来方向：已有超过 200 名儿科医生向我们转介，我们有真正的势头——也有很大的空间来优化我们的系统。带来你自己的方法，快速学习，并继续打造飞轮效应。
你具备：
- 在医疗行业中的 provider relations（医生关系）、客户管理、业务拓展或客户成功领域有 5 年以上经验——有可验证的、证明账户增长的业绩记录。
- 有实际经验去负责某个数字并捍卫它——你可以详细说明你做了什么，在什么时间段内，以及你个人推动了什么，而不是周围环境带来的变化。
- 能够在没有固定流程的情况下自主工作——你建立流程，而不是流程塑造你。
- 热情、敏锐的沟通者，能够快速赢得信任，包括与那些你永远不会见面的同事。
- 附加优势：在行为健康、应用行为分析（ABA）或其他高接触临床转介环境中有经验。
为什么选择 Manatee：
- 使命：我们让最需要照护的家庭获得帮助。
- 主动权：这是一个职能主导的角色，有明确的路径去构建并最终领导这个职能。
查看英文原文
Provider Success Manager
Turn Referrals Into Impact
Manatee is a virtual mental health clinic for kids and families. We partner with pediatricians, partners and health systems to connect families to care, fast. As a Provider Success Manager, you'll own and build the engine behind that connection — this is a KPI-driven role for someone who wants full ownership of a growing function, not just a seat in an established one. This is a full time remote role ideal for someone who is high agency and thrives in a fast-moving, goal oriented and mission-driven environment.
What You'll Do:
- Own the Referral Partner Lifecycle End-to-End: Convert a physician's first referral into a lasting, expanding partnership — proactively re-engage partners who've gone quiet, and grow accounts that are referring reliably but well below their real potential.
- Drive the Core Metrics: Own referral-to-active-care conversion rate, referral volume per pediatrician, and provider return rate — and build the reporting and cadence to move them.
- Get families into Care: Track incoming referrals, reach out to families directly, and guide them into care — quickly and compassionately, especially when they're overwhelmed or hard to reach.
- Be the voice referring providers: Build direct, trusted relationships with referring providers and their teams. Understand and advocate for their needs, and continue to improve our offering to meet them.
- Shape What's Next: Over 200 pediatricians have referred to us, there is real momentum — and real room to sharpen our systems. Bring your own playbook, learn fast and continue to buildd the flywheel.
What You Bring:
- 5+ years in provider relations, account management, business development, or customer success in healthcare — proven, auditable track record of growing accounts.
- Real experience owning a number and defending it — you can walk through exactly what you moved, over what period, and what you personally drove versus what happened around you
- Comfortable operating with real autonomy and no fixed playbook — you build the process, the process doesn't build you
- Warm, sharp communicator who can earn trust fast, including with counterparts you'll never meet in person
- Bonus: experience in behavioral health, ABA, or another high-touch clinical referral environment
Why Manatee:
- Mission: We make care happen for families who need it most.
- Ownership: This is a function-lead role with a real path to building and eventually leading a team as it scales.
- Remote & Flexible: Work from anywhere, on your schedule.
- Scale What Works: Be part of a fast-growing, referral-first model that's already trusted by hundreds of pediatric practices.
- Real Impact: Your work connects families to life-changing care, often in under 2 days.
- Compensation: $70-80K base, $100k OTE
Originally posted on Himalayas