IT运维支持
IT Operations Support
准备解锁智能吗？
如果你认为自己不完全符合以下所有条件，但仍然对这份工作感兴趣，请申请。没有人能完全满足所有要求——我们寻找在某些领域特别强的候选人，并在其他领域有一定程度的兴趣和能力。
职位简介：
Kong的米兰办公室正在快速增长——从几个人发展到工程、研发和运营部门的几十人，而这个职位就是让办公室日常运转的关键。
- 你将是现场的IT负责人：在新员工入职前设置好他们的笔记本电脑，确保Wi-Fi和访问无故障，当出现问题时第一时间联系你
- 你会向IT总监汇报，他负责全球IT运营，并加入一个覆盖EMEA、印度和美洲的小型分布式团队
- 你是米兰唯一一位在现场的人，这意味着你将真正拥有对办公室运作的掌控权
- 这个职位位于IT支持、系统管理与轻量级安全运维的交汇点——一小时后处理帮助台工单，下一小时处理防火墙或DNS问题
职责：
- 负责米兰办公室的日常IT支持：设备生命周期（订购、发货、注册、退役）
- Zoom会议室/音视频设置，以及跨Mac、Windows和移动设备的现场故障排除
- 管理核心工具——Okta、Google Workspace、Slack、Zoom——处理入职/离职、权限、许可和安全设置
- 通过MDM（Intune或类似工具）管理终端设备，并关注终端安全（CrowdStrike或同等EDR工具）
- 接触网络和基础设施基础——防火墙、Wi-Fi、DNS——这样当出现问题时我们不需要依赖外部供应商
- 在我们的ITSM工具（类似Freshservice/ServiceNow）中处理工单，根据实际业务影响进行优先级排序，并保持SLA严格
任职要求：
- 3年以上IT支持/运营经验；
- 熟练操作Okta、Google Workspace、Slack、Zoom；有扎实的MDM经验（Iru很好——Intune/Jamf也行）；
- 真正的网络/系统管理员经验（Wi-Fi、防火墙、DNS）；
- 有ITSM工单处理经验；
- 英语专业流利。
加分项：Okta/Jamf风格的认证；有自动化重复工单流程的经验，以减少手动工作量。
#LI-EA1
关于Kong：
Kong Inc.，人工智能连接公司，正在构建AI的连接层。Fortune 500®和AI原生初创公司都信任Kong，Kong统一的API和AI平台为客户提供服务。
查看英文原文
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:
Kong's Milan office is growing fast — from a handful of people to dozens across engineering, R&D, and operations — and this role is what keeps it running day to day.
- You'll be the hands-on IT presence on the ground: setting up a new hire's laptop before their first day, keeping Wi-Fi and access working without drama, and being the first call when something breaks
- You'll report to the IT Director, who leads IT Operations globally, and join a small, distributed team that's covering EMEA, India and Americas
- You will be the only one physically in Milan, which means real ownership over how the office runs
- This role sits at the intersection of IT support, systems administration, and light security operations — comfortable with a help-desk ticket one hour and a firewall or DNS issue the next
What You’ll Do:
- Own day-to-day IT support for the Milan office: device lifecycle (order, ship, enroll, retire),
- Zoom room/AV setup, and hands-on troubleshooting across Mac, Windows and mobile.
- Administer core tools — Okta, Google Workspace, Slack, Zoom — handling onboarding/offboarding, access, licensing and security settings.
- Manage endpoints via MDM (Intune or similar) and keep an eye on endpoint security (CrowdStrike or equivalent EDR).
- Get hands-on with network and infrastructure basics — firewall, Wi-Fi, DNS — so we're not dependent on outside vendors when something goes down.
- Work tickets in our ITSM tool (Freshservice/ServiceNow-style), prioritizing by real business impact and keeping SLAs tight.
What You’ll Bring:
- 3+ years in IT support/operations;
- Hands-on Okta, Google Workspace, Slack, Zoom; solid MDM experience (Iru is great — Intune/Jamf also fine);
- Genuine network/systems admin exposure (Wi-Fi, firewall, DNS);
- ITSM ticketing experience;
- Fluent professional English.
Nice-to-have: Okta/Jamf-style certifications; experience automating recurring ticket workflows to cut down manual work.
#LI-EA1
About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com http://www.konghq.com.