资深 AI 代理工程师
Staff AI Agent Engineer
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得热泪盈眶。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化，让技术和人才携手不可阻挡地前进。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**职位简介**
作为**AI代理工程师（AIAE）**，在Moveworks专注于战略实施和合作伙伴计划，你将负责确保Moveworks平台在新客户和项目中的成功技术交付，与实施经理和更广泛的合作伙伴生态系统协作，理解客户需求，进行调研，并推动售后合作中的所有技术方面。你是一个关键的高杠杆技术角色，在客户成功、产品管理和工程之间运作。
你的主要任务是将复杂的客户业务流程挑战转化为基于我们平台的创新、高影响力的AI解决方案。这个职位提供全栈的技术成功责任，使你不仅能部署当前产品的功能，还能通过确保学习成果融入我们的核心平台，直接影响产品的演进。
**这不是一个后台工程岗位。你将经常面对客户，并预计有25%的时间需要出差。**
**核心职责与影响**
- **客户技术关系：** 深度与客户合作，贯穿Moveworks平台上AI代理的整个交付生命周期：愿景锁定、解决方案设计/架构、构建、调优和发布。
- **定制解决方案设计：** 与客户合作，设计和咨询，开发基于Moveworks平台的高影响力技术AI解决方案，帮助他们以新颖且有意义的方式利用AI解决复杂业务挑战。
- **集成与实施：** 设计并构建Moveworks平台与客户企业系统的安全、高性能集成。
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**About the Role**
As a **AI Agent Engineer (AIAE)**, specializing in strategic implementations and partnership initiatives at Moveworks, you’ll be responsible for ensuring a successful technical delivery of the Moveworks platform for new customers and initiatives, working alongside Implementation Managers and the broader Partner ecosystem to understand customer requirements, perform discovery, and drive all technical aspects around our post-sales engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering.
Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform.
**This is not a back-office engineering role. You will be in front of customers regularly and are expected to travel up to 25% of the time.**
**Core Responsibilities & Impact**
- **Customer Technical Relationships:** Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
- **Custom Solution Design**: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
- **Integration & Implementation:** Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.
- **Strategic Advisory:** Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.
- **Product Feedback Loop:** Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution.
- **Reusability & Knowledge Sharing:** Generalize successful customer solutions into reusable templates and share learnings broadly across the team.
**About You**
You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering, consulting, and customer success — and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team.
- **Customer-First Mindset:** You have strong communication and relationship skills, and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts — architecture diagrams, solution proposals, SOWs — tailored to both technical and business audiences.
- **Technical Mastery:** You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
- **Curiosity & Adaptability:** You are a rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does.
- **Product Judgment:** You have strong product taste and are obsessed with delivering exceptional experiences for end users.
- **Entrepreneurial Grit:** You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions.
- **Accountability:** You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.
#### Qualifications
**Required:**
- 8+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
- Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
- Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang)
- Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems
- Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders
- Willingness and ability to travel up to 25% of the time
- Ability to operate across multiple business functions and technical domains
**Preferred:**
- Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta
- Familiarity with Linux and Windows environments and command line
- Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions
FD21
For positions in this location, we offer a base pay of **$137,700 - $241,000**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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