客户服务中心 - 体育流媒体平台
Customer Service - Sports Streaming Platform
你喜欢体育吗？对娱乐和技术充满热情吗？喜欢流媒体吗？
我们高性能的流媒体服务团队正在寻找对体育充满热情、好奇、有创新精神并具备相关知识的人才，加入我们成为体育专家。
这个职位适合热爱美国主要体育项目的人士；想想橄榄球周日、棒球对决以及不间断的体育报道。
作为专家，你将提供卓越的客户服务，并作为品牌的代言人，帮助客户实现其使命，随时随地为体育迷服务，将粉丝与他们最喜爱的体育赛事连接起来。这意味着你将支持与客户数字体育平台相关的所有方面，以每天提供卓越的粉丝体验。这包括：
· 为所有联系我们的粉丝创造一流的体验，通过耐心倾听并认可客户的问题和困难
· 教育粉丝，帮助他们完成想要做的事情（如观看比赛、创建幻想账户等），并在过程中谈论体育
· 有效利用所有可用的技术工具和资源来解决粉丝的问题
· 开发/维护对客户产品和服务的一般性了解
我们提供的福利包括：
· 按小时计薪，提供培训和带薪假期——一定要询问我们的全球灵活休假政策！
· 按小时计薪（根据省份不同有所差异）。最终薪酬将根据地点和岗位匹配度确定。
· 额外的薪资激励以及每月的奖励和认可计划
· 医疗、牙科和视力保险
· 晋升机会——我们80%的一线领导都是内部晋升的
· 员工折扣
· EAP及健康与福利计划，包括一位专门服务于Sutherland的私人教练
- 高中毕业或同等学历
- 能够每分钟打30个字以上
- 1年以上客户服务经验
- 优秀的英语沟通能力，包括口头和书面表达，以及强大的批判性思维和解决问题的能力
- 熟练进行网站/数字导航和交互
- 对体育有深入了解并充满热情（体育知识将在面试中进行考察）
- 能够在快节奏但远程的工作环境中多任务处理、优先排序并有效管理时间
- 熟练使用微软办公软件
我们将提供设备，但要在家工作，你必须满足以下条件：
· 有一个安静、无干扰且安全的工作场所
· 有稳定的网络连接，网速至少2Mbps
查看英文原文
Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming?
Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.
This role is ideal for fans of major American sports; think football Sundays, baseball rivalries, and nonstop sports coverage.
As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms to provide superior fan experiences every day. This will include:
· Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
· Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
· Effectively using all available technology tools and resources to resolve fan inquiries
· Developing/maintaining a general knowledge of client’s products and services
What we offer:
· Hourly Wage, paid training and PTO- be sure to ask about our Global Flexible Vacation Policy!
· Hourly wage (varies by province). Final compensation will be determined based on location, and role alignment.
· Additional pay incentives as well as monthly rewards & recognition programs
· Medical, dental and vision benefits
· Advancement opportunities – 80% of our frontline leaders have been promoted from within
· Employee Discounts
· EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- High school diploma or GED
- Ability to type 30+ words per minute
- 1+ year of customer service experience
- Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
- Efficient in website/digital navigation and interaction
- Strong knowledge of and passion for sports (sports knowledge will be inquired upon)
- Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
- Proficient in Microsoft programs
- We will provide equipment, but to work from home you must have:
- A quiet and distraction-free, secure place to work.
- Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)
This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.
Additional information
As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.