高级客户成功经理 - 双语（英/法）
Senior Customer Success Manager - bilingual EN/FR
我们正在寻找一位高级客户成功经理加入位于爱尔兰（全远程）的客户成功团队
在CoderPad担任EMEA高级客户成功经理，职责是什么？
CoderPad的客户成功经理与技术招聘和工程负责人合作，确保他们从我们的平台上获得真正的、可衡量的价值，并随着招聘需求的增长持续使用该平台。作为技术面试领域的全球领导者，拥有165多个国家的4000多家客户，我们的客户成功团队的目标是通过帮助客户实现对其业务有意义的结果，而非仅仅追求采用率，从而推动客户留存、扩展和推荐。
此职位负责一批战略性的EMEA客户，特别关注法语客户。您将管理高管级别的关系，负责续约和扩展成果，并成为该地区的客户成功代表。
此职位向客户成功副总裁汇报，位于爱尔兰。
您将从事的工作
负责一批战略性的EMEA客户，对客户留存、扩展和账户健康状况负责。
为顶级客户制定并执行账户计划，与客户的实际业务目标挂钩。
用英语和法语进行季度回顾会议，强化价值并加深关系。
通过使用数据和定性信号监控账户健康状况，在问题演变为流失前及时应对。
全程负责续约对话，包括谈判，与销售紧密合作。
与销售一起识别并推动扩展机会。
生成可引用的客户成功案例：案例研究、客户评价、推荐。
在内部代表客户的声音，影响产品和客户成功决策。
每天使用AI工具高效工作，从季度回顾准备到账户调研再到使用总结。
您需要具备的条件
5年以上客户成功、账户管理或战略咨询经验，最好在SaaS或技术招聘平台领域。
英语和法语双语，达到商务和高管水平。您需要用法语进行季度回顾和续约谈判。
有管理高管关系的实操经验，采用咨询式、解决方案导向的方法。
在续约、升级销售、扩展策略和合同谈判方面具备出色的商业意识。
能够分析使用数据和业务数据并转化为行动，而不仅仅是报告。
日常在工作中使用AI工具。您应能具体说明如何在当前工作中使用AI工具。
查看英文原文
We are looking for a Senior Customer Success Manager to join our Customer Success team in Ireland (full remote).
What does a Senior Customer Success Manager, EMEA at CoderPad do?
CoderPad CSMs partner with technical hiring and engineering leaders to make sure they get real, measurable value from our platform, and keep coming back to it as their hiring needs grow. As the global leader in the technical interview space, with 4,000+ customers in 165+ countries, our goal as a Customer Success team is to drive retention, expansion, and advocacy across our customer base by helping customers achieve outcomes that matter to their business, not just adoption for its own sake.
This role owns a book of strategic EMEA accounts, with a particular focus on French-speaking customers. You'll run executive-level relationships, own renewal and expansion outcomes, and be the CS voice for the region.
This role reports to the VP of Customer Success and is located in Ireland.
What you'll be doing
Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
Building and executing account plans for top accounts, tied to each customer's actual business goals.
Running QBRs in both English and French to reinforce value and deepen the relationship.
Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.
Owning renewal conversations end to end, including negotiation, in close partnership with Sales.
Identifying and driving expansion opportunities alongside Sales.
Generating referenceable customer wins: case studies, testimonials, referrals.
Representing the voice of the customer internally to shape product and CS decisions.
Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.
What you should bring
5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform.
Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating renewals in French.
Proven experience managing executive relationships with a consultative, solution-oriented approach.
Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
Comfort analyzing usage and business data to turn it into action, not just reporting.
Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do.
The CoderPad Interview Process
Your actual interview plan has more stages than the template's default four, so I'd list it out explicitly rather than use the generic version, so candidates know what they're signing up for:
Qualify Application (30 min)
Recruiter phone screen (30 min)
Hiring manager interview (45 min)
Screen assessment (90 min)
Panel interview (3X30 min)
Final interview with our CEO (30 min)