技术客户经理 I
Technical Account Manager I
超过20年，Smartsheet 一直赋能团队无缝管理任务并更智能地扩展解决方案。如今，在我们最雄心勃勃的篇章中，我们正在将人类团队与AI代理结合。通过协调代理擅长的工作，自动化手动任务，并在大规模中挖掘洞察，我们为人们腾出空间，专注于真正重要的事情：判断力、创造力和大格局思考。这就是工作中的魔法，也是我们每天所追求的。
2005年，Smartsheet 基于一个理念成立：团队和全球数百万人都值得一种更好的方式来发挥他们最好的工作成果。如今，我们提供领先的云平台用于工作执行，使组织能够规划、收集、跟踪、自动化并报告大规模的工作，从而实现更高效流程和更好的业务成果。
高级和企业技术客户经理（TAM）作为特定Smartsheet客户的业务顾问，为客户的优先事项提供高级服务，以最大化其Smartsheet投资的价值。您将通过在定制或高级应用解决方案上的售后技术支持，对客户的服务关系质量和满意度做出贡献。
您将向我们的技术客户管理经理汇报。该职位在哥斯达黎加完全远程办公。
**您将：**
- 与客户组织中的关键技术人员建立战略关系，包括IT总监、CTO、CIO和业务线负责人等。
- 展示对影响我们客户的市场因素的理解，并提供Smartsheet如何帮助客户实现目标的见解。
- 协助客户提升IT成熟度，提高Smartsheet产品的有效使用，并赋予IT部门改善业务的能力。
- 通过与服务销售、成功和咨询团队合作，制定策略以在其客户账户中创造新机会，推动可持续增长。
- 通过组合管理，包括合同使用情况、贡献毛利、运营成本管理和收入增长，为我们的服务盈利能力做出贡献，同时符合Smartsheet的法律、财务和人事政策。
- 理解高级服务组合，包括收购服务如Converse.AI、Slope和10,000ft。
- 与战略客户成功经理和顾问合作，制定长期策略。
- 管理
查看英文原文
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
The Premier and Enterprise Technical Account Manager (TAM) acts as a business advisor to specific Smartsheet customers, providing Premier Services for the customer’s priorities to maximize the value of their Smartsheet investment. You will contribute to the quality and satisfaction of the customer’s services relationship through post-consulting technical support on custom or premium application solutions.
You will report to our Manager, Technical Account Management. This role is fully remote eligible within Costa Rica.
**You Will:**
- Build strategic relationships with essential technical team members within our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders, and more.
- Demonstrate an understanding of the market forces affecting our customers and offer insight into ways Smartsheet can help our customers meet their goals.
- Help customers evolve their IT maturity, improve the productive use of Smartsheet products, and empower IT to make their business better.
- Contribute to sustainable growth through partnerships with Services Sales, Success and Consulting team to strategize on ways to create new opportunities within their accounts.
- Contribute to our service profitability through portfolio management including contract usage, contribution margin, operational expense management, and revenue growth, in a manner consistent with Smartsheet legal, fiscal and personnel policies.
- Understand the Premier Services portfolio, including acquisition services such as Converse.AI, Slope and 10,000ft.
- Partner with Strategic Customer Success Managers and Consultants to develop long-term strategies.
- Manage the delivery of services across the entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services.
- Lead virtual teams composed of Smartsheet, partner and customer resources to provide complex solutions that result in a one Smartsheet approach.
- Perform other duties as assigned.
**You Have:**
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises - must have
- Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and business and technical elements.
- Working experience in the configuration, customization, and implementation of SaaS applications.
- Bachelor's degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education.
- Understanding of security protocols, SSO and basic understanding of APIs.
- Experience with project and portfolio management. - nice to have
- 3+ years of relevant technology, or related field experience.- nice to have
- Experience in a customer facing role.- must have
- Comfort with a fast paced environment, and demonstrated ability to succeed in a dynamic and high growth technology environment supporting and delivering multiple solutions at once
**Get to Know Us:**
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
**Equal Opportunity Employer:**
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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