数据处理员 I（远程）
Data Processor I (Remote)
本岗位的主要职责是为不同客户账户的文档进行索引和验证，确保所有文档按时处理并达到最高质量标准。这是一份完全远程的工作，排班上有一定的灵活性。在完成索引工作后，您可能需要协助支持其他项目，这些任务包括文档质量检查和图像标注等。
主要职责和任务：
· 高效准确地对文档进行索引或验证，确保高质量标准。
· 在不同客户合同之间切换，不会混淆指导方针——每个客户账户都是独特的。
· 与团队主管或经理密切合作，确保分配任务及时执行和完成，必要时提出问题并寻求指导。
· 其他由管理层指派的职责和任务。
关键绩效指标（KPI）：
· 按时完成：在约定的时间内完成100%的索引项目，保持文档/小时配额。
· 工作质量：确保输入的数据符合公司标准，文档索引/验证的错误率低于2%。
· 客户满意度：获得积极的客户反馈，并纠正客户传达的任何索引错误。
· 库存准确性：在已完成工作的报告或日志中保持100%的准确性。
教育和经验：
· 需要高中文凭或同等学历。
知识、技能和能力：
· 具备熟练使用计算机以及学习新软件和界面的能力。
· 具备良好的书面沟通能力，能够与远程团队协作。
· 能够解决技术问题，并具备批判性思维以解决问题。
· 优秀的组织能力，能有效管理多个项目和截止日期。
· 注重细节，致力于保持高质量标准。
· 对数字成像概念有基本了解者优先（文件类型、分辨率、宽高比等）。
您的所有信息将根据平等就业机会（EEO）指南保密。
查看英文原文
The primary focus of this role will be indexing & verifying documents for various customer accounts, ensuring that all documents are processed on time and meet the highest quality standards. This is a fully remote position with a reasonable amount of flexibility in terms of scheduling. From time to time, you may be asked to help support other projects if indexing work is completed, these other tasks include things like document QC and image tagging.
Essential Duties and Responsibilities:
· Index or verify documents efficiently and accurately, ensuring high-quality standards.
· Switch between various customer contracts without getting the guidelines mixed up- each customer account is unique.
· Work closely with your team lead or manager to ensure timely execution and completion of assigned tasks, asking questions and seeking guidance as needed.
· Other duties and responsibilities as assigned by management.
Key Performance Indicators (KPIs):
· On-Time Completion: Complete 100% of indexing projects within the agreed timelines, maintaining a doc/hr quota.
· Quality of Work: Ensure typed data meets company standards with less than a 2% error rate in document indexing/verification.
· Customer Satisfaction: Achieve positive customer feedback and correct any indexing errors relayed from our customers.
· Inventory Accuracy: Maintain 100% accuracy in any reporting or logs of work completed.
Education and Experience:
· High School diploma or equivalent required.
Knowledge, Skills, and Abilities:
· Strong ability to use computers and learn new software and interfaces.
· Strong written communication and ability to collaborate with a remote team.
· Ability to troubleshoot technical issues and think critically to solve problems.
· Excellent organizational skills to manage multiple projects and deadlines effectively.
· Detail-oriented with a commitment to maintaining high-quality standards.
· Basic understanding of digital imaging concepts preferred (file types, resolution, aspect ratio, etc.).
All your information will be kept confidential according to EEO guidelines.