目的地专员 / 项目开发员 – 澳大利亚/新西兰
Destination Specialist / Program Developer – Australia/New Zealand
关于 Vaya Adventures
我们是一家不断壮大的旅游公司，专注于全球量身定制的旅行体验。我们的目标是为客户提供最个性化、难忘且有意义的旅行。我们拥有一支出色的目的地专家团队，每位专家都在其专业领域拥有深厚的知识和经验，还有一个高效运营团队，与我们的目的地专家和供应商紧密合作，以帮助执行这些精彩的旅行。
职位名称：目的地专家/行程开发员 - 澳大利亚/新西兰
汇报对象：销售总监
工作地点：远程办公
职位概述：
我们这家旅游公司正在寻找一位充满热情且经验丰富的目的地专家/行程开发员，负责推动澳大利亚/新西兰或北美（包括墨西哥和加勒比海地区）的旅行项目开发。理想的候选人对旅行充满热情，并深入了解目的地，能够为客户创造独特、真实且难忘的旅行体验。
职责：
- 根据公司的整体商业计划、目标和标准，从构思到交付，开发和管理澳大利亚/新西兰的旅行项目。
- 与客户合作，了解他们的旅行偏好和兴趣，创造性地为他们打造真正出色的旅行项目。这包括详细解释我们旅行的性质；回答有关旅行的问题；根据潜在客户的反馈提出建议；并确定该客户是否适合我们提供的旅行类型。
- 设计并预订符合客户期望的定制化旅行行程。
- 准备行程：包括起草旅行概要，与当地运营商和供应商沟通可用性和物流；为潜在客户准备方案；完成销售；并预订行程。
- 为已预订的行程准备旅行文件，包括最终行程和出发前资料。
- 与供应商建立牢固的关系，包括酒店、旅游运营商、航空公司和当地导游，以确保为客户提供最佳体验。
- 深入了解所负责目的地的文化、美食和冒险体验。
- 跟踪旅行趋势和旅行行业的变化。
- 管理客户咨询和预订，贯穿整个旅行计划。
查看英文原文
About Vaya Adventures
We are a growing travel company that specializes in tailor-made travel experiences around the world. Our goal is to provide our clients with the most personalized, memorable and meaningful trips possible. We have a fantastic team of Destination Specialists, all of whom have deep expertise in their areas of specialty, and a very efficient Operations team that works closely with our Destination Specialists and our Suppliers to help execute these fantastic trips.
Job Title: Destination Specialist / Program Developer - Australia/New Zealand
Reports to: Director of Sales
Location: Remote
Job Overview:
Our travel company is seeking a passionate and experienced Destination Specialist / Program Developer to drive the development of travel programs across Australia/NZ or North America (including Mexico and the Caribbean). The ideal candidate combines a passion for travel with a deep knowledge of the destination, and the ability to create unique, authentic, and unforgettable travel experiences for our customers.
Responsibilities:
- Develop and manage travel programs across Australia/NZ, from inception to delivery, in accordance with the company's overall business plan, goals, and standards.
- Collaborate with clients to understand their travel preferences and interests and creatively put together truly outstanding travel programs for them. This includes explaining in detail the nature of our trips; answering questions about the trips; making suggestions based on information received from the potential clients; and determining whether the person is a good fit for the types of tours that we offer.
- Design and book customized travel itineraries that exceed client expectations.
- Prepare itineraries: includes drafting trip outlines, communicating with in-country operators and suppliers about availability and logistics; preparing proposals for potential clients; completing sales; and booking itineraries.
- Prepare trip documents for booked itineraries, including final itineraries and Pre-Departure Materials.
- Build strong relationships with suppliers, including hotels, tour operators, airlines, and local guides, to ensure we provide the best possible experience for our clients.
- Develop in-depth knowledge of the cultural, culinary, and adventure experiences available in the assigned destination.
- Stay up-to-date on travel trends and changes in the travel industry.
- Manage client inquiries and bookings throughout the travel planning process.
- Provide exceptional customer service and support to clients before, during, and after their trips.
- Work collaboratively with other team members (in Operations and other departments) in connection with booked clients to help make sure that clients are taken care of throughout all of their interactions with Vaya.
- Data entry for new leads and new clients.
- General administrative work related to bookings and existing clients.
- Whatever other tasks need to be accomplished.
Qualifications:
- 3+ years of experience selling high-end custom travel in one or more of the mentioned destinations and, ideally, time spent living in one or more of the destinations.
- Ability to work well remotely and as part of a team of remote employees.
- Travel experience in our destinations (at least some, but not necessarily all) and some Spanish skills.
- Excellent verbal communication skills, to interact with highly educated, inquisitive, and demanding clients who expect a very high level of service.
- Excellent writing skills, for both communicating by email with clients and drafting and finalizing client proposals and final itineraries. It is essential that the candidate have strong writing skills and be comfortable writing in grammatically correct English with potential clients.
- Customer service experience is required. This business requires excellent customer service skills, including: patience, enthusiasm, attention to detail, and efficient and effective follow-up.
- Excellent computer skills are essential, including full working knowledge of Word and Excel.
- Must be highly organized and be able to multi-task and handle a wide variety of responsibilities.
- Must be able to work effectively and use sound judgment with minimal supervision.
- Must have a B.A. or B.S. from an accredited university.
- Strong references that can confirm experience dealing with challenging, detail oriented work.
- Passion for travel and for our destinations.
- Fluent in English (additional languages are a plus).
- Willingness to travel to destination areas frequently.
This is a full-time role with competitive salary and benefits, and the opportunity to work with a dedicated and passionate team to create memorable travel experiences for our customers. If you share our passion for travel and have what it takes to help us take our business to the next level, we invite you to apply for this exciting opportunity.
Originally posted on Himalayas