目的地专员 – 南美洲
Destination Specialist – South America
关于Vaya Adventures
我们是一家不断壮大的旅游公司，专注于全球定制化旅行体验。我们的目标是为客户打造最个性化、难忘且有意义的旅程。我们拥有一支出色的目的地专家团队，每位成员在其专业领域都有深厚的专业知识，还有一个高效的操作团队，与我们的目的地专家和供应商紧密合作，帮助执行这些精彩的旅程。
职位概述：
我们目前正在寻找一位南美目的地专家。该职位负责为客户提供量身定制的旅行体验，根据客户的独特品味、偏好和兴趣进行设计、规划和预订。理想的候选人应深入了解南美旅行，热爱探索新文化、美食和体验，并热衷于加入一家正在壮大的公司。
主要职责：
- 与客户合作，了解他们的旅行偏好和兴趣，创造性地为他们打造真正卓越的旅行项目。这包括倾听并提问；详细解释我们行程的性质；回答有关行程的问题；根据从潜在客户处获得的信息提出建议；并确定该客户是否适合我们提供的旅行类型。
- 设计并预订超出客户期望并获得良好反馈的定制旅行行程。
- 准备行程：包括起草行程概要，与当地运营商和供应商沟通可用性和物流；准备给潜在客户的方案；完成销售；并预订行程。
- 为已预订的行程准备相关文件，包括最终行程和出发前材料。
- 与供应商建立牢固的关系，包括酒店、旅游运营商、航空公司和当地导游，以确保为客户带来最佳体验。
- 深入了解南美洲的文化、美食和冒险体验。
- 跟踪旅行趋势和旅行行业的变化。
- 在整个旅行规划过程中管理客户咨询和预订。
- 在客户旅行前后提供卓越的客户服务和支持。
- 与其他团队成员（在运营部门和其他部门）协作，保持联系
查看英文原文
About Vaya Adventures
We are a growing travel company that specializes in tailor-made travel experiences around the world. Our goal is to provide our clients with the most personalized, memorable and meaningful trips possible. We have a fantastic team of Destination Specialists, all of whom have deep expertise in their areas of specialty, and a very efficient Operations team that works closely with our Destination Specialists and our Suppliers to help execute these fantastic trips.
Position Overview:
We are currently seeking a Destination Specialist for South America. This individual will be responsible for designing, planning, and booking customized travel experiences for our clients that are tailored to their unique tastes, preferences, and interests. The ideal candidate will have a deep knowledge of South America travel, a passion for exploring new cultures, foods, and experiences, and an enthusiasm for joining a growing company.
Key Responsibilities:
- Collaborate with clients to understand their travel preferences and interests and creatively put together truly outstanding travel programs for them. This includes listening and asking questions; explaining in detail the nature of our trips; answering questions about the trips; making suggestions based on information received from the potential clients; and determining whether the person is a good fit for the types of tours that we offer.
- Design and book customized travel itineraries that exceed client expectations and get excellent feedback.
- Prepare itineraries: includes drafting trip outlines, communicating with in-country operators and suppliers about availability and logistics; preparing proposals for potential clients; completing sales; and booking itineraries.
- Prepare trip documents for booked itineraries, including final itineraries and Pre-Departure Materials.
- Build strong relationships with suppliers, including hotels, tour operators, airlines, and local guides, to ensure we provide the best possible experience for our clients.
- Develop in-depth knowledge of the cultural, culinary, and adventure experiences available in South America.
- Stay up-to-date on travel trends and changes in the travel industry.
- Manage client inquiries and bookings throughout the travel planning process.
- Provide exceptional customer service and support to clients before, during, and after their trips.
- Work collaboratively with other team members (in Operations and other departments) in connection with booked clients to help make sure that clients are taken care of throughout all of their interactions with Vaya.
- Data entry for new leads and new clients.
- General administrative work related to bookings and existing clients.
- Whatever other tasks need to be accomplished.
Qualifications:
- Experience selling high-end custom travel is not a strict requirement but is very highly preferred. It might not be strictly necessary that you have sold high-end custom trips in your prior employment, but there would have to be some significant relevant life experience in South America, such as having lived there, worked there, or studied there.
- Ability to work well remotely and as part of a team of remote employees.
- Travel experience in South America.
- Excellent verbal communication skills, to interact with highly educated, inquisitive, and demanding clients who expect a very high level of service.
- Excellent writing skills, for both communicating by email with clients and drafting and finalizing client proposals and final itineraries. It is essential that the candidate have strong writing skills and be comfortable writing in grammatically correct English with potential clients.
- Customer service experience is required. This business requires excellent customer service skills, including: patience, enthusiasm, attention to detail, and efficient and effective follow-up.
- Excellent computer skills are essential, including full working knowledge of Word and Excel.
- Must be highly organized and be able to multi-task and handle a wide variety of responsibilities.
- Must be able to work effectively and use sound judgment with minimal supervision.
- Must have a B.A. or B.S. from an accredited university.
- Strong references that can confirm experience dealing with challenging, detail oriented work.
- Passion for travel and South America in general.
- Fluent in English (additional languages are a plus).
- Willingness to travel to South America frequently.
If you possess the above qualifications and wish to join a dynamic team where you can utilize your skills and knowledge to create memorable travel experiences for our travelers, please apply with your resume and cover letter.
Originally posted on Himalayas