客户服务代表
Customer Service Representative
Bitarchitects 是一家总部位于华盛顿特区的领先建筑、工程和施工公司，以推动建筑环境领域的创新而闻名。我们的建筑和工程服务全面且高度整合，涵盖项目从初步建筑设计和工程规划到复杂许可流程以及最终实施的各个阶段。
Bitarchitects 正在寻找一位积极主动的客户服务代表加入我们的团队。该职位适合拥有 2 年以上客户服务、客户支持或相关领域经验的候选人，能够享受与人沟通、协助解答问题并提供专业支持的工作内容。这是在一家充满活力且快速发展的公司中成长的机会。
你将负责：
· 专业且及时地回应来电、邮件和咨询。
· 提供清晰且有帮助的回答，同时处理问题和请求。
· 审核并筛选收到的咨询，收集项目细节，并在需要进一步讨论时协调与相应团队成员的通话。
· 准确记录咨询、沟通和后续活动。
· 协助完成行政任务、文件准备以及保持有序的记录。
我们希望你具备：
· 强大的沟通和人际交往能力。
· 有 2 年以上客户服务、客户支持或相关领域经验者优先。
· 专业、有条理且以客户为中心的工作态度。
· 能够倾听、理解需求并有效处理咨询。
· 英语流利。
工作安排：
· 全程远程办公。
· 工作时间：东部时间上午 8:00 至下午 5:00（华盛顿特区时间）。
查看英文原文
Bitarchitects is a premier architecture, engineering and construction firm headquartered in Washington, D.C., known for driving innovation in the built environment. Our architecture and engineering services are comprehensive and fully integrated, covering every phase of a project from initial architectural design and engineering planning to navigating complex permitting processes and final execution.
Bitarchitects is looking for a motivated Customer Service Representative to join our team. This role is ideal for a candidate with 2+ years of experience in customer service, client support, or a related field who enjoys communicating with people, assisting with inquiries, and providing professional support. This is an opportunity to grow within a dynamic and fast-growing company.
What You'll Do:
· Respond to incoming calls, emails, and inquiries professionally and promptly.
· Provide clear and helpful responses while addressing questions and requests.
· Review and qualify incoming inquiries, gather project details, and coordinate calls with the appropriate team members when further discussion is needed.
· Maintain accurate records of inquiries, communications, and follow-up activities.
· Assist with administrative tasks, document preparation, and maintaining organized records.
What We're Looking For:
· Strong communication and interpersonal skills.
· 2+ years of experience in customer service, client support, or a related field is preferred.
· Professional, organized, and customer-focused approach.
· Ability to listen, understand needs, and handle inquiries effectively.
· Fluent in English.
Work Arrangement:
· Fully remote work.
· Working hours: 8:00 AM ET to 5:00 PM ET (Washington, DC time).