产品市场营销经理，Agentic AI
Product Marketing Manager, Agentic AI
作为人工智能驱动的客户体验保障领域的全球领导者，我们帮助一些世界上最知名的品牌在语音、数字、消息和人工智能驱动的渠道中提供无缝、可靠且富有吸引力的互动。每年，我们的平台帮助优化数亿次客户旅程，确保企业能够自信地大规模提供卓越的体验。
当企业竞相部署代理型人工智能时，关键问题不再是人工智能能否处理客户互动，而是这些互动是否可以被信任。Cyara 是提供这种信任的保障层，通过人工智能代理测试人工智能代理，检测幻觉、验证决策并确保合规性，从而在故障影响到客户之前就将其阻止。
加入 Cyara 意味着帮助塑造客户体验的未来，与世界上最大的品牌合作，并与充满热情、才华横溢的人们一起工作，他们致力于让每一次客户互动都变得更好。
职位描述
Cyara 是使企业人工智能投资具有说服力的保障层。我们的客户正在将人工智能代理部署到处理数百万次对话的客服中心，他们需要证据证明这些代理会按照向董事会承诺的方式运行。AI 信任和 Cyara 代理平台就是他们获得这种证据的方式。
你将负责特定产品线的市场营销工作。这意味着定位策略、销售实际使用的信息传递、发布活动以及竞争策略。
该职位可在美国、欧洲、中东、非洲（EMEA）或印度的多个地点工作。
你将负责以下内容
- 代理型 CX 保障的定位和信息传递。撰写叙述内容，在销售和产品团队面前捍卫它，并在市场变化时进行更新。
- 发布活动。全程负责代理型人工智能发布的上市计划：发布层级、销售赋能、内容制作、分析师和媒体简报，以及发布后的管道目标达成情况评估。
- 竞争定位。跟踪出现在我们交易中的供应商——纯人工智能评估工具、CCaaS 原生测试以及人工 QA 团队，并为销售团队提供明确的答案，说明 Cyara 在哪些地方能赢，在哪些地方不能赢。
- 销售赋能。构建销售话术、发现性问题、异议处理方法和演示叙述。参与电话会议并修复未能传达的内容。
- 具有技术含量的内容。撰写解决方案简介、分析师提交材料、网络研讨会、发布博客以及关于代理型人工智能保障、大语言模型风险和 CX 中人工智能治理的会议内容。
- 跨部门协作
查看英文原文
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
The Role
Cyara is the assurance layer that makes enterprise AI investment defensible. Our customers are deploying AI agents into contact centers that handle millions of conversations, and they need proof those agents behave the way they promised the board they would. AI Trust and the Cyara Agentic Platform are how they get it.
You own the marketing for specific product lines. That means the positioning, the messaging that sales actually uses, the launches, and the competitive story.
This role can be based in multiple locations across the US, EMEA, or India.
Why you should join us:
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
What you will own
- Positioning and messaging for Agentic CX assurance. Write the narrative, defend it in front of sales and product, and update it when the market moves.
- Launches. Own go-to-market for agentic AI releases end to end: launch tiering, enablement, content, analyst and press briefings, and post-launch measurement against pipeline targets.
- Competitive positioning. Track the vendors showing up in our deals — pure-play AI evaluation tools, CCaaS-native testing, and manual QA teams — and give sellers a straight answer on where Cyara wins and where it does not.
- Sales enablement. Build the pitch, the discovery questions, the objection handling, and the demo narrative. Sit in on calls and fix what is not landing.
- Content that carries technical weight. Solution briefs, analyst submissions, webinars, launch blogs, and conference sessions on agentic AI assurance, LLM risk, and AI governance in CX.
- Cross-functional partnership. Work daily with Product, Sales, Demand Gen, and Customer Success. Product marketing at Cyara is the connective tissue between what engineering builds and what a seller says on a call.
What we are looking for
Required
- 5+ years in B2B SaaS or AI product marketing
- A track record of shipping launches that moved pipeline, with the numbers to show it.
- Writing and presentations that stands on its own. Concise, specific, no filler. We will ask for samples and we will read them closely.
- Comfort with technical buyers and technical product teams.
- Experience selling to enterprise accounts through a sales-led motion with long cycles and multiple stakeholders.
Bonus, and it counts for a lot
- AI Native, Agentic AI startup experience
- CX or contact center background —conversational AI, NLU, or contact center operations.
- Experience in QA, testing, observability, or monitoring categories.