BMC Remedy/Helix开发工程师
BMC Remedy/Helix Developer
职位类型：
管道
当前必须具备的许可级别：
无
能够获得的许可级别：
临时机密
公共信任/其他要求：
无
职位家族：
软件工程
职位资格：
技能：
应用处理，BMC Helix，BMC Remedy，BMC Remedy IT Service Management (ITSM)，Developer Studio
认证：
无
经验：
5年以上相关经验
美国公民要求：
是
职位描述：
在GDIT作为BMC Remedy/Helix开发人员，将技术转化为机会。在关键任务政府项目中塑造未来，同时塑造你的工程职业生涯。
** 该职位目前待定资金。 **
有意义的工作和个人影响
作为BMC Remedy/Helix开发人员，你在GDIT的工作将对NESD Helix工程团队的任务产生重大影响。
- 提供关于应用和集成能力的准确技术指导。
- 收集需求，准备并交付演示文稿和演示，进行需求收集，编写需求和设计文档、实施指南和测试脚本。
- 开发工作流和集成，包括在Developer Studio和Innovation Studio中构建表单、字段、工作流以及为基础数据和交易数据构建数据导入文件。
- 在Helix和外部应用程序/系统之间开发RestAPI、WebService和LDAP集成。
- 开发数字办公场所服务产品。
- 处理事件分配，按照规定的方法与客户沟通，并在服务级别协议范围内，创建后续变更请求和Jira故事以适应变更。
- 准备和协调变更请求，遵循规定的操作程序，维护和更新生产环境，达到关键绩效指标阈值。
- 同时处理包括客户上线、临时请求、持续支持和持续服务改进计划在内的项目。
- 识别现成工作流与定制需求之间的差距。与团队合作提供现成解决方案，以减少定制化。
- 通过使用定义的配置控制实践和变更管理流程来维护系统完整性。
- 管理你的冲刺任务，预测你的工作产品和截止日期，按里程碑和截止日期执行，将技术债务保持在最低限度，并提供已完成冲刺产品的产品演示。
- 进行口头和书面沟通。
查看英文原文
Type of Requisition:
PipelineClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
Interim SecretPublic Trust/Other Required:
NoneJob Family:
Software EngineeringJob Qualifications:
Skills:
Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer StudioCertifications:
NoneExperience:
5 + years of related experienceUS Citizenship Required:
YesJob Description:
Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
** Position is currently pending funding. **
MEANINGFUL WORK AND PERSONAL IMPACT
As a BMC Remedy/Helix Developer the work you’ll do at GDIT will be impactful to the mission of the NESD Helix engineering team.
- Provide accurate technical guidance on application and integration capability.
- Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.
- Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio and build data import files for Foundation and Transactional Data.
- Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems
- Develop Digital Workplace Service Offerings
- Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes.
- Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.
- Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
- Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out-of-the-box solutions in order to minimize customization.
- Maintain system integrity by utilizing defined configuration control practices and change management processes.
- Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.
- Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
- Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
- Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.
WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. Our BMC Remedy/Helix Developer must have:
- Security Clearance Level: Candidate must be able to obtain + maintain an Interim Secret security clearance prior to a start date.
- Required Experience: 5+ years of software development experience.
- BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
- Experience with SAAS solutions or AWS Cloud environments
- Experience with BMC Remedy version 23.x or higher
- Experience with ITIL methodologies, ITIL Foundation a plus.
- Experience with Helix/Remedy application process flows.
- Expert familiarity in one or more 23.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management
- Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
- Optional: Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager
- Experience working in anAgile project methodology environment. JIRA story management a plus but not required.
- Excellent ability to communicate and convey ideas in verbal and written form
- Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
- Advanced ability to analyze data with Microsoft Excel or comparable tools.
- Ability to create and describe process flows in Microsoft Visio or comparable tool
- Experience managing documents in Microsoft SharePoint
- Working knowledge of relational databases
- Understanding of networking concepts and OSI rules
- Ability to utilize logging to troubleshoot issues.
- Experience providing demonstrations to customers
- Experience gathering requirements from customers
- Experience documenting requirements
- Experience working with multiple projects and team members
- Demonstrated ability to work productively in a remote location.
- Required Certification: CompTIA Security+ CE certification {may obtain within 3 months from start date}.
- Education: BS degree; additional years of experience may be considered in lieu of degree.
- Position Timeline: Position is pending funding.
- Work Location: Remote
- US Citizenship Required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
- Growth: AI-powered career tool that identifies career steps and learning opportunities.
- Support: An internal mobility team focused on helping you achieve your career goals.
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
- Flexibility: Full-flex work week to own your priorities at work and at home
- Community: Award-winning culture of innovation and a military-friendly workplace.
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
RemoteWork Location:
Any Location / RemoteAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransOriginally posted on Himalayas