高级项目经理，客户服务 - 金融服务实践组

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Job Summary:
The Sr. Project Manager of Client Services will serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution.  Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.
Essential Job Responsibilities

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects;

• Drives overall client satisfaction through effective coordination and communication of client deliverables;

• Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;

• Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews;

• Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager;

• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;

• Manages and reports to clients on project budget and financial status;

• Provides strategic and tactical guidance to deliver Epiq’s best practice for Client Services as well as cross-functionally within the eDiscovery business unit;

• Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Manager;

• Ensures that an up to date record is maintained with regard to the status of all projects being worked on;

• Provides substantive oversight to client-specific projects on a day-to-day basis;

• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;

• Serves as team leader by assessing and developing employees through continuous training and mentoring;

• Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering;

• Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally;

• Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions;

• Participates and takes ownership in Epiq’s regional and global initiatives acting as representative for regional location;

• Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.

Qualifications & Characteristics

• A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.

• Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities

• Demonstrated success in the management of multiple simultaneous projects.

• Oral and written communication skills which provide a strong and confident leadership presence.

• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.

• A solid understanding of database design and management, data processing activities and legal document review requirements.

• Demonstrated ability in each of the following areas:  ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

• We are seeking a superior candidate for this unique role.  As a result, we require the following background in candidates selected for this opportunity:

• A bachelor’s degree or equivalent industry experience.  A graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plus.

• A minimum of 4 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.

Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Originally posted on Himalayas