客户服务代表
Customer Support Representative
关于DeleteMe，一家在线隐私公司
DeleteMe是一家快速发展的SaaS隐私公司，业务遍及全球并采用远程办公模式——我们是消费者和企业安全隐私服务这一快速增长新兴领域的领先者，基于客户和收入增长。我们所做的——我们的使命——很重要，因为我们正在恢复个人数据在他人的掌控中所失去的隐私感、公平性和控制权。随着全球新数据隐私法律的出台，让数据管理变得更简单、更便捷，将有助于提升个人安全、自由以及在数据收集达到前所未有的水平的时代中的强大民主制度。这就是我们的工作和品牌所代表的意义，我们正在建立一个大型、可持续的盈利性企业来推动这一进程。我们拥有强大的B2C和B2B业务，各自的产品方案由活跃客户群体的反馈所驱动，客户数量每年增长30%至200%。DeleteMe资金充足：过去三年持续盈利，资产负债表有数百万美元，并获得大型风险投资公司的投资。
DeleteMe由一支充满热情的团队领导，得到顶级投资机构的支持，并由一项旨在赋予消费者隐私权的强烈使命所推动。
职位名称：
客户支持代表
职位简介：
客户支持代表直接向团队主管汇报。该职位涉及与现有和潜在客户进行互动。经过该职位的充分培训后，CSR将通过Zendesk回应支持请求，以解决支持问题并回答售前咨询。
职位职责：
教育客户最佳实践
记录有关案例、解决方案或反馈的信息，以帮助指导公司的战略方向
与内部团队合作解决复杂问题，并在整个过程中倡导客户的需求
在符合部门和团队服务级别及目标的时间范围内，通过网页、电子邮件和内部工单系统解决咨询
识别潜在的用户界面问题并上报解决
将无法解决的客户问题上报给DeleteMe支持团队主管
职位要求：
出色的沟通和人际交往能力，包括书面表达能力
擅长故障排除、解决问题和批判性思维
对学习充满热情，并能清晰、教育性地传达复杂的问题
能够适应工作中的快速变化
查看英文原文
About DeleteMe, The Online Privacy Company
DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely – we are the emerging leader based on customers and revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services. What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control to personal data in the possession of others. Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, freedom, and in stronger democracies in an era where data collection is at unprecedented levels. This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.
DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.
Job Title:
CUSTOMER SUPPORT REPRESENTATIVE
Job Summary:
The Customer Support Representative reports directly to the Team Leader. This role involves interacting with existing and potential customers. After extensive training in this role, the CSR will respond to support requests via Zendesk to resolve support concerns and answer pre-sale inquiries.
Job Responsibilities:
Educate customers on best practices
Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company
Partner with internal teams to resolve complex issues while championing our customers’ needs throughout the process
Resolve inquiries received via web, email, and internal ticketing system in a timeframe consistent with department and team service levels and goals
Identify potential user interface issues and elevate for resolution
Elevate customer issues that cannot be resolved to the Deleteme Support team leader
Job Requirements:
Strong communication and interpersonal skills, including written skills
Adept troubleshooting, problem-solving, and critical thinking
Passion for learning and an ability to communicate complex issues in a clear and educational manner
Ability to adapt to rapid changes in the workplace
Proficient in using technology and navigating multiple systems
What We Offer:
Benefits and eligibility may vary based on role, location, employment status, and other factors.
- Comprehensive health benefits - Medical, Vision, Dental
- 401k retirement plan
- Paid Parental Leave
- 20 days of Paid Time Off
- 11 Company-Paid Holidays
- Birthday Off
- Work From Home Stipend
- Cell Phone Reimbursement
- Fitness Membership Reimbursement
- Child Care Reimbursement
- DeleteMe Gold Membership
- Discounted DM Plans for Friends and Family
Compensation
Additional Information