客户解决方案专员
Customer Solutions Specialist
关于艾伯维
艾伯维的使命是发现并提供创新药物和解决方案，解决当今严重的健康问题，并应对未来的医疗挑战。我们致力于在多个关键治疗领域，包括免疫学、肿瘤学和神经科学中对人们的生活产生显著影响，并提供我们艾尔建美学产品组合中的产品和服务。有关艾尔建的更多信息，请访问我们的网站 www.abbvie.com。请在 LinkedIn、Facebook、Instagram、X 和 YouTube 上关注 @abbvie。
此职位为现场工作，候选人应居住在主要城市的合理距离内。根据经验水平进行招聘。
候选人可居住的城市包括：
· 康涅狄格州哈特福德
· 马萨诸塞州斯普林菲尔德
· 新罕布什尔州康科德
客户解决方案专员（CSS）是艾伯维患者服务部门中准入与报销团队的关键成员。CSS 会前往其负责区域内的医疗保健专业人员（HCP）办公室，代表并作为艾伯维在办公室门户和准入相关解决方案方面的专家。CSS 还会与艾伯维其他现场利益相关者紧密合作，为办公室提供最佳的患者处方体验解决方案。
具体职责：
· 了解 HCP 办公室流程，并提供电子解决方案（即门户）以改善患者的处方体验。
- 深入理解并代表艾伯维面向 HCP 的门户和其他电子解决方案，作为该领域的专家。
- 与艾伯维现场团队合作，在负责区域内向 HCP 提供解决方案。与 HCP 办公室合作，评估和诊断患者在处方过程中可能出现的延误和中断问题，以确定艾伯维的数字解决方案是否有助于患者。
- 与 HCP 办公室建立关系，使用门户/解决方案，并定期更新新功能，将新功能或未使用功能与患者需求匹配。
- 以合规的方式与艾伯维现场团队沟通。
- 对免疫学专科生物制剂领域的药品采购和配发有深入了解（如买断制、专科药房、专科分销商等）。
- 本科优先，或要求具有相关行业经验。2 年以上工作经验，涉及需要事先授权的药品以及使用专科药房来完成处方的药品。
- 优秀
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
This role is field-based, and candidates should live within a reasonable distance of the primary city. Talent will be hired at a level commensurate with experience.
Candidates may live in the following cities:
· Hartford, CT
· Springfield, MA
· Concord, NH
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Specific Responsibilities:
· Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills
- Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
· The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
· We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
· This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html