资深客户成功工程师
Staff Customer Success Engineer
我们的使命
在Palo Alto Networks®，我们因共同的使命而团结——保护我们的数字生活方式。我们在创新与影响的交汇点茁壮成长，用尖端技术和大胆的思维解决现实世界的问题。在这里，每个人都有发言权，每个想法都算数。如果你准备好与同样充满热情的人一起，完成职业生涯中最有意义的工作，那么你来对地方了。
我们是谁
为了成为客户首选的网络安全合作伙伴，我们必须开拓道路，塑造行业的未来。这是我们的员工每天都在努力实现的目标，由我们的价值观定义：颠覆、协作、执行、诚信和包容。我们将人工智能融入我们所做的每一件事，并利用它来增强每个人所能产生的影响。如果你热衷于解决现实问题，并与最优秀的人才一起构思创意，我们邀请你加入我们！
这个职位是远程办公，但距离不是影响的障碍。我们的混合团队跨地域协作，解决大问题，贴近客户，并共同成长。你将加入一个重视信任、责任和共同成功的文化，你的工作真正有意义。
职位概览
你的职业发展
我们正在寻找一位勤奋且充满热情的客户成功工程师，他以客户为中心，希望在客户的云转型过程中提供帮助。你将成为客户的可信赖技术顾问，帮助确保Palo Alto Networks的公共云安全采用高效进行，并加速业务价值和投资回报率。在这个职位上，你将与中型到大型企业中的客户安全架构师、安全工程师、信息安全部门和DevOps团队密切合作，实施一流的云安全解决方案。
从第一天起，你就需要全力以赴，迅速投入工作，并将你所有的经验带到团队中，以提高客户满意度、价值、留存率和我们的影响力扩展。最重要的是，你有积极的“我能行”态度，并热爱在快节奏的环境中交付技术解决方案。
你的影响
- 确保客户通过快速实施和操作Palo Alto Networks解决方案，最大化他们的投资回报率，以实现他们的业务和安全目标
- 协助客户实施定制的集成和工作流程，确保Palo Alto Networks解决方案完全集成到他们的系统中
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Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job Summary
Your Career
We are looking for a hardworking and passionate Customer Success Engineer who is customer obsessed and wants to help our customers during their cloud transformation journey. You will act as a trusted technical advisor to our customers to help ensure efficient Palo Alto Networks’ public cloud security adoption, and to accelerate business value and ROI. In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams within mid-to-large enterprises to implement best in class cloud security solutions.
From day one, you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint. Most importantly, you have a positive, “can do” attitude and a passion for delivering technical solutions in a fast-paced environment.
Your Impact
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
- Assist customers in implementing custom integrations and workflows to ensure Palo Alto Networks solutions are fully integrated into their security operations center
- Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams
- Serve as a customer advocate in influencing product roadmap and improvements
- Coach customers on how to establish and manage their Cloud Security Change Management/ Governance/ Center of Excellence program
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
- Be Go-To customer specialist on Palo Alto Networks public cloud security solutions and become a Subject Matter expert over time
- Performance metrics CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
Qualifications
Your Experience
- Relevant work experience in pre- or post-sales, support, customer success, consulting or similar roles ● Required experience with supporting endpoint software products
- Experience prefered with supporting Cloud native security products
- Experience with scripting including Python, JSON, YAML, and Bash
- Experience with containers, orchestrators like Kubernetes, Docker, Linux, Cloud Providers (GCP, AWS, Azure), CI/CD, Container Registries, Serverless
- Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
- Strong consulting and project management skills, with validated results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth ● Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions ● Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use ● Experience with security products and/or offerings
- Knowledge of SIEM, vulnerability management tools and firewalls.
- Knowledge understanding malware, exploits, operating system structure and behavior.
- Ability to communicate technical details to a non-technical audience
- Ability to multi-task and work in a fast-paced environment
- Availability to provide after-hours support on a scheduled / non-scheduled basis
This role requires to be fluent in German
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Originally posted on Himalayas