信息咨询顾问 @虚拟护理中心 - 夜班 - 全职
Information Referral Counselor @Virtual Care Center - Nights - Full Time
在 Mercy 找到你的使命！
为来电者提供行为健康服务，帮助他们顺利进入 Mercy 医疗体系。以符合我们的使命、价值观、指导原则、慈悲标准和美国社会工作者协会（NASW）伦理守则的方式履行职责。职位详情：
行为健康信息与转介顾问（夜班）
地点：Mercy 虚拟护理中心，密苏里州切斯特菲尔德
工作时间：全职夜班
职位概述
行为健康信息与转介顾问是寻求行为健康服务的个人和家庭的关键第一联系人。该职位为经历心理健康和行为健康问题的来电者提供评估、支持、教育和转介协调。通过富有同理心的沟通和临床判断，顾问将个人与最合适的治疗资源连接起来，同时确保及时的护理协调和后续跟进。
理想的候选人应具备出色的沟通能力、解决问题的技能以及富有同理心的倡导精神，能够在处理危机的同时，帮助个人应对复杂的行为健康系统和社区资源。
主要职责
患者与家庭支持
- 为寻求行为健康服务的患者、家庭和社区成员提供支持、教育和指导。
- 评估来电者的当前问题，并确定适当的治疗方案和资源。
- 向个人和家庭介绍推荐的服务、治疗项目及护理下一步行动。
- 对高风险来电者和家庭进行随访，鼓励其与推荐的服务和资源建立联系。
转介与护理协调
- 通过与护理团队、供应商和入院医生沟通临床和财务信息，协调评估和入院。
- 将来电者与适当的内部项目和基于社区的资源联系起来。
- 当需要更高水平的护理时，协助转诊并确保护理过渡顺畅。
- 与社区机构和转介合作伙伴保持良好关系，以支持获得护理。
文档与沟通
- 准确记录患者信息、当前问题、转介建议、保险信息和转介来源。
- 及时在部门数据库和系统中输入和维护信息。
- 确保与值班人员和团队成员之间清晰的沟通和交接信息，以支持工作连续性。
查看英文原文
Find your calling at Mercy!
Provides Behavioral Health services for callers to enhance their entrance into Mercy Health Care. Performs duties and responsibilities in a manner consistent with our mission, values, guiding principles, mercy standards and NASW Code of Ethics.Position Details:
Behavioral Health Information & Referral Counselor (Nights)
Location: Mercy Virtual Care Center, Chesterfield, MO
Schedule: Full-Time Nights
Position Summary
The Behavioral Health Information & Referral Counselor serves as a critical first point of contact for individuals and families seeking behavioral health services. This role provides assessment, support, education, and referral coordination for callers experiencing mental health and behavioral health concerns. Through compassionate communication and clinical judgment, the counselor connects individuals with the most appropriate treatment resources while ensuring timely care coordination and follow-up.
The ideal candidate is an excellent communicator, skilled problem-solver, and compassionate advocate who can effectively assist individuals in crisis while navigating complex behavioral health systems and community resources.
Key Responsibilities
Patient & Family Support
- Provide support, education, and guidance to patients, families, and community members seeking behavioral health services.
- Assess callers' presenting concerns and identify appropriate treatment options and resources.
- Educate individuals and families on recommended services, treatment programs, and next steps for care.
- Follow up with high-risk callers and families to encourage connection with recommended services and resources.
Referral & Care Coordination
- Coordinate assessments and admissions by communicating clinical and financial information to care teams, providers, and admitting physicians.
- Connect callers with appropriate internal programs and community-based resources.
- Facilitate transfers and ensure smooth care transitions when a higher level of care is needed.
- Maintain strong relationships with community agencies and referral partners to support access to care.
Documentation & Communication
- Accurately document patient information, presenting concerns, referral recommendations, insurance information, and referral sources.
- Enter and maintain information within departmental databases and systems in a timely manner.
- Ensure clear communication and handoff information for on-call staff and team members to support continuity of care.
- Maintain confidentiality and compliance with all privacy regulations and organizational policies.
Quality & Professional Practice
- Maintain current and accurate referral resource information, including program details, contact information, and insurance participation.
- Manage calls efficiently while ensuring callers receive thorough support and guidance.
- Adhere to all safety, infection prevention, patient rights, and regulatory requirements.
- Participate in departmental initiatives and perform additional duties as assigned.
Qualifications
Required Education
- Bachelor's degree in Social Work, Counseling, or a related field.
Required Skills & Experience
- Strong verbal and written communication skills.
- Ability to assess, understand, and respond to behavioral health concerns with professionalism and empathy.
- Excellent telephone assessment and customer service skills.
- Knowledge of behavioral health services, levels of care, community resources, and insurance processes.
- Ability to explain complex clinical and service information clearly to callers and families.
- Strong organizational skills with the ability to prioritize multiple tasks and situations.
- Ability to work independently and make sound decisions in both routine and complex situations.
- Proficiency with computer systems, databases, and documentation platforms.
Why Join Us?
As a Behavioral Health Information & Referral Counselor, you'll play an essential role in helping individuals and families access the behavioral health care they need. You'll be part of a collaborative team dedicated to improving lives through compassionate support, timely intervention, and meaningful connections to treatment and community resources.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Originally posted on Himalayas