云工程师 II
Cloud Engineer II
L2 云工程师
职位概述
L2 云工程师将负责支持、管理、排查和实施主要在 AWS 上的云基础设施。该职位需要具备扎实的云服务、操作系统、网络、安全、基础设施自动化、补丁管理和生产支持方面的实战经验。
工程师将处理 L1 的升级问题，进行更深入的技术排查，执行基础设施变更，并支持开发、预发布和生产环境中的云环境。
主要职责
- 处理 L2 日常工单、事件、服务请求和基础设施变更。
- 排查并解决由 L1 工程师升级的问题。
- 管理和支持跨多个环境的 AWS 基础设施。
- 配置和排查 Amazon EC2 实例。
- 支持 AWS 网络组件，包括：
- VPC
- 子网
- 路由表
- 安全组
- 网络 ACL
- Internet 网关
- NAT 网关
- 负载均衡器
- 排查云资源与应用程序之间的网络连接问题。
- 从云/平台角度支持 Amazon EKS 基础设施。
- 支持 IAM 用户、角色、策略和访问相关问题。
- 执行 SSL/TLS 证书管理、续期、安装和排查。
- 管理和排查 AWS 基础设施安全配置。
- 支持 Linux 和 Windows Server 管理。
- 执行并协调：
- Linux 补丁
- Windows 补丁
- 重启
- 健康验证
- 补丁后验证
- 排查服务器级别的 CPU、内存、磁盘、网络和应用连接问题。
- 使用 Terraform 进行云基础设施变更。
- 开发和修改 Terraform 配置以满足标准基础设施需求。
- 审核 Terraform 计划并排查 Terraform 部署失败问题。
- 通过 Ansible 支持基础设施自动化。
- 参与基础设施升级、迁移、恢复和灾难恢复活动。
- 支持云备份和恢复活动。
- 对重复发生的基础设施事件进行根本原因分析。
- 参与生产支持和值班轮班。
- 在事件解决过程中与 DevOps、应用、安全和网络团队协作。
- 维护技术文档、标准操作流程、运行手册和操作规程。
- 确保云基础设施符合安全和运营标准。
所需技术
查看英文原文
L2 Cloud Engineer
Role Overview
The L2 Cloud Engineer will be responsible for supporting, managing, troubleshooting, and implementing cloud infrastructure primarily on AWS. The role requires strong hands-on experience with cloud services, operating systems, networking, security, infrastructure automation, patching, and production support.
The engineer will handle escalations from L1, perform deeper technical troubleshooting, execute infrastructure changes, and support cloud environments across development, staging, and production.
Key Responsibilities
- Handle L2 BAU tickets, incidents, service requests, and infrastructure changes.
- Troubleshoot and resolve issues escalated from L1 engineers.
- Manage and support AWS infrastructure across multiple environments.
- Provision, configure, and troubleshoot Amazon EC2 instances.
- Support AWS networking components including:
- VPC
- Subnets
- Route Tables
- Security Groups
- Network ACLs
- Internet Gateways
- NAT Gateways
- Load Balancers
- Troubleshoot network connectivity between cloud resources and applications.
- Support and troubleshoot Amazon EKS infrastructure from a cloud/platform perspective.
- Support IAM users, roles, policies, and access-related issues.
- Perform SSL/TLS certificate management, renewal, installation, and troubleshooting.
- Manage and troubleshoot AWS infrastructure security configurations.
- Support Linux and Windows Server administration.
- Perform and coordinate:
- Linux patching
- Windows patching
- Reboots
- Health validation
- Post-patching verification
- Troubleshoot server-level CPU, memory, disk, networking, and application connectivity issues.
- Work with Terraform for cloud infrastructure changes.
- Develop and modify Terraform configurations for standard infrastructure requirements.
- Review Terraform plans and troubleshoot Terraform deployment failures.
- Support infrastructure automation through Ansible.
- Participate in infrastructure upgrades, migrations, restoration, and disaster recovery activities.
- Support cloud backup and recovery activities.
- Perform root cause analysis for recurring infrastructure incidents.
- Participate in production support and on-call rotations.
- Work with DevOps, Application, Security, and Network teams during incident resolution.
- Maintain technical documentation, SOPs, runbooks, and operational procedures.
- Ensure cloud infrastructure follows security and operational standards.
Required Technical Skills
Strong hands-on knowledge of:
- AWS
- Amazon EC2
- Amazon EKS
- AWS IAM
- VPC
- Subnets
- Route Tables
- Security Groups
- Load Balancers
- Linux Administration
- Windows Server Administration
- Linux & Windows Patching
- Terraform
- Ansible
- SSL/TLS Certificates
- Cloud Networking
- Troubleshooting
- Monitoring
- Incident Management
- Backup & Recovery
- Production Support
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Originally posted on Himalayas