资深技术客户经理
Principal Technical Account Manager
关于Outreach
Outreach成立于2014年，是唯一一个完整的代理型AI平台，专为收入团队设计。Outreach将代理型AI、对话智能和辅助AI相结合，为收入活动中的数百种用例提供支持。从新客户开发到扩展、交易加速、提升留存率和预测，Outreach AI自动化工作流程，让销售代表可以专注于更具战略性的对话和行动。收入领导者可以从连接的账户可见性、绩效洞察和每个GTM团队更高的预测准确性中受益。世界领先的企事业单位使用Outreach来推动他们的收入团队，包括Databricks、SAP、西门子和Verizon等。
职位描述
作为高级技术客户经理，你是Outreach技术客户管理组织中的战略权威。你负责与我们最重要的战略客户进行企业级合作，并推动系统性的客户成功计划，这些计划将塑造整个TAM职能的运作方式。你作为执行客户领导和产品、工程、GTM及可支持性内部利益相关者的战略顾问，影响长期的客户合作关系、产品方向和组织优先事项。
在这一级别，你定义了参与模式、客户成功框架、运营标准和最佳实践，这些内容在整个TAM组织中得以扩展。你在最高层代表客户的声音，将企业级模式转化为可操作的产品和运营策略。你领导具有广泛业务影响的转型项目，并在关键客户和商业决策中担任高级顾问。
这是TAM组织中最资深的个人贡献者级别，要求在平台架构、企业运营、客户参与策略和组织领导力方面具备专家级技能。你在内部和外部都被视为战略权威。
关于团队
Outreach技术客户管理团队是一个关键资源，帮助客户实现Outreach平台的全部潜力。该团队由深入技术、以客户为中心的专业人士组成，他们积极驱动客户健康、战略参与和我们最重要的企业客户的长期平台成功。高级TAM在提升整个团队的标准、框架和能力方面发挥着关键作用。
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About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
The Role
As a Principal Technical Account Manager, you are a strategic authority within Outreach's Technical Account Management organization. You own enterprise-level engagements with our most highly strategic customers and drive systemic customer success initiatives that shape how the entire TAM function operates. You act as a strategic advisor to executive customer leadership and to internal stakeholders across Product, Engineering, GTM, and Supportability — influencing long-term customer partnerships, product direction, and organizational priorities.
At this level, you define the engagement models, customer success frameworks, operational standards, and best practices that scale across the TAM organization. You are the voice of the customer at the highest level, translating enterprise-scale patterns into actionable product and operational strategy. You lead transformational programs with broad business impact and operate as a senior advisor in critical customer and business decisions.
This is the most senior individual contributor level in the TAM organization, requiring expert-level proficiency across platform architecture, enterprise operations, customer engagement strategy, and organizational leadership. You are recognized internally and externally as a strategic authority.
About the Team
The Outreach Technical Account Management team is a crucial resource that helps customers realize the full potential of the Outreach platform. The team is comprised of deeply technical, customer-obsessed professionals who drive proactive customer health, strategic engagement, and long-term platform success across our most critical enterprise accounts. The Principal TAM plays a pivotal role in elevating the entire team's standards, frameworks, and capabilities.
Location
This role, while fully remote, must be located in the EST time zone.
Your Daily Adventures Will Include
Own and lead enterprise-level strategic engagements with Outreach's most highly strategic customers, serving as a strategic advisor to executive leadership on both sides of the relationship
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.