客户激活经理 | 战略型企业
Customer Activation Manager | Strategic Enterprise
关于Ramp
Ramp正在构建财务团队的智能基础设施，嵌入每笔企业支出的交易流程中。我们自动化了超过2000亿美元的年度支出在70,000多家公司中的流动：授权支付、标记风险、分类支出并完成账务结算。
这些问题高风险、数据密集且不容错误。
我们招聘具有高度自主性和紧迫感的人才。我们更看重的是你所构建的东西，而不是你在哪里接受的训练。在Ramp，每个人都是从头到尾负责问题的建造者，并做出影响结果的重要决策。
Ramp的中位数客户在第一年节省了5%的成本，并实现了16%的收入增长——远超没有使用Ramp的企业。我们相信每个有抱负的公司都值得拥有同样的工具。
如果你希望构建直接塑造公司如何移动和管理数十亿资金的系统，Ramp就是你的选择。
关于该职位
Ramp的战略企业客户成功经理并不管理账户——他们改变公司运营财务的方式。这是一个适合那些曾在大型组织中经历过艰难变革的人，他们懂得CFO的语言，并且像外科医生使用手术工具一样使用AI：不是偶尔，不是作为实验，而是作为默认的工作方式。你将被派驻在Ramp最大的、最具战略意义的企业客户中，负责推动真正的流程变革——不仅仅是完成上手。
你将负责
- 带领企业客户完成完整的转型旅程——从实施到自主流程的采用——对价值实现时间和可衡量的业务成果有明确的责任
- 为每个客户制定并负责变更管理策略：绘制利益相关者图谱，诊断抵触情绪，建立内部联盟，并推动采用直至成功
- 用CFO和财务主管关心的语言量化并传达Ramp的影响——包括周期关闭改进、支出可见性、差异减少和投资回报率——而不仅仅是产品使用指标
- 在多个层级的客户组织中进行高管级的利益相关者管理，包括你独立负责的高层关系
- 每天使用AI工具准备客户会议、制作材料、分析数据、识别账户风险，并以传统方法无法匹敌的速度运作
- 帮助客户理解和采用Ramp的自主财务功能——将新流程定位为功能，而非额外的特性
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp's Strategic Enterprise CSMs don't manage accounts — they transform how companies run their finances. This is a role for people who have been inside large organizations when change was hard, who speak the language of a CFO, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll be embedded in Ramp's largest, most strategic enterprise accounts, responsible for driving genuine workflow transformation — not just onboarding completion.
What You'll Do
- Lead enterprise customers through the full transformation journey — from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes
- Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
- Quantify and communicate Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metrics
- Run executive-level stakeholder management across multiple layers of a customer org, including C-suite relationships you own independently
- Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
- Help customers understand and adopt Ramp's agentic finance capabilities — positioning new workflows not as features, but as fundamental changes to how their finance team operates
- Partner with Account Executives and Technical Consulting to deliver seamless implementations and expand Ramp's footprint within accounts
- Bring customer insight back to Product — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves
Must-Haves
- Enterprise change management — You've driven workflow adoption inside complex organizations, navigated real resistance from real stakeholders, and have measurable results to show for it. Finance or fintech context is a plus but not required.
- AI fluency as a daily habit — You already use AI tools habitually in your work. You use them to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks. This is how you work, not something you're exploring. Ramp is a builder culture: if you don't instinctively reach for AI before doing things manually, this role will be a hard adjustment.
- Financial impact communication — You can walk a CFO through the business case for a workflow change, connect implementation milestones to P&L outcomes, and run executive updates in financial terms, not product terms. A finance background is not required — fluency is.
- Technical acumen — You can hold your own in conversations with Product and Engineering on integrations, APIs, and workflow architecture. You don't need to code, but credibility in technical conversations is what earns you a seat at the table with the full customer stakeholder group.
- 7+ years in enterprise customer success or implementations — You’ve spent enough time navigating complex organizations and senior stakeholders that it’s second nature. You know how to move an enterprise, not just support one.
Nice-to-Haves
- Agentic workflow experience — You've helped customers adopt AI-powered or agentic workflows at scale. You understand what friction looks like in practice and what makes transformation actually stick.
- Finance domain depth — Exposure to FP&A, accounting software ecosystems (Netsuite, Sage, QuickBooks, Xero), expense management, or CFO-adjacent workflows. Accelerates credibility with Ramp's customer base.
- Demonstrated commercial impact — You can point to expansion, retention, or time-to-value outcomes with specific metrics attached — not described in general terms.
- Background at an AI-first or AI transformation company — not just a company that uses AI, but one where rethinking workflows around it was part of the product or culture
- High-growth or startup experience (comfort operating in ambiguity and rapid change)
- C-suite relationships built and maintained independently, without relying on a sales counterpart
For candidates located in NYC or SF, the pay range for this role is $198,000- $271,000. For candidates located in all other locations, the pay range for this role is $178,000- $244,000.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice