产品运营专员 | 付款
Product Operations Specialist | Bill Pay
关于Ramp
Ramp正在构建财务团队的智能基础设施，嵌入到企业每一美元支出的交易流程中。我们自动化了超过2000亿美元年支出在70,000多家公司中的流动：授权付款、标记风险、分类支出并完成账务结算。
这些问题高风险、数据密集且不容错误。
我们招聘具有高度自主性和紧迫感的人才。我们更看重的是你所创造的成果，而不是你在哪里学习。在Ramp，每个人都是全权负责问题的建造者，并做出影响结果的重要决策。
Ramp的平均客户在第一年节省了5%的成本，并实现了16%的收入增长——远超没有使用Ramp的企业。我们认为每家有抱负的公司都值得拥有同样的工具。
如果你希望构建直接塑造公司如何移动和管理数十亿美元的系统，Ramp就是你的选择。
关于职位
作为Ramp Bill Pay的产品运营合作伙伴，你将帮助构建和扩展使客户能够快速、准确、可控地管理应付账款的工作流程。你将减少客户在整个账单支付生命周期中的摩擦——从供应商设置和审批到付款、对账和异常处理——同时通过数据、客户反馈以及与客户支持内部团队的紧密合作来提升产品质量。
除了你的产品领域，你还将参与产品运营流程改进和产品开发，使我们的产品和工程团队能够实现规模化。你将使用AI工具来改进发布管理、收集客户反馈以及让内部团队更好地支持客户和解决故障。
我们的主要目标是降低客户摩擦，衡量标准是每个活跃用户的客服工单数量和客户净推荐值（NPS）。
你将负责：
- 主导客户之声循环，系统性地收集、分析并优先处理来自客户体验、销售和直接客户渠道的反馈
- 与产品、工程和设计团队合作，将客户反馈转化为可执行的产品需求和规格说明
- 负责新Bill Pay功能从Alpha到GA阶段的发布运营
- 直接通过AI工具交付产品改进（用户体验修复和小问题）——自己负责客户摩擦减少的待办事项，而不仅仅是向工程团队提交需求
- 使用AI自动化流程并构建产品
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a Product Operations partner for Ramp Bill Pay, you will help build and scale the workflows that enable customers to manage accounts payable with speed, accuracy, and control. You will reduce customer friction across the bill pay lifecycle — from vendor setup and approvals to payments, reconciliation, and exception handling — while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams.
Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve processes around release management, collecting customer feedback, and enabling internal teams to support our customers and troubleshoot issues.
Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS.
WHAT YOU'LL DO
- Own the voice-of-customer loop for Bill Pay — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
- Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
- Own launch operations for new Bill Pay features as they move from Alpha to GA
- Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
- Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
- Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows
WHAT YOU NEED
- 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with payments, accounts payable, fintech workflows, or financial operations preferred
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
- Ability to translate qualitative feedback into crisp requirements and operational processes
- Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
- Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
- Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements
About Our Teams
- Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
- Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
- Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
- Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
- Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
- Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
- Mobile owns our mobile app development and mobile strategy
- Travel owns new capabilities for bookings and expense automation throughout a trip
For candidates located in NYC or SF, the pay range for this role is $128,000 - $180,000. For candidates located in all other locations, the pay range for this role is $120,000 - $170,000
*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) or SF (Financial District) at least 3 days/week*
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice