技术客户经理，会德语
Technical Account Manager, German speaking
关于公司：
Proofpoint 是人本和代理驱动的网络安全领域的全球领导者。我们保护人们、数据和 AI 代理通过电子邮件、云和协作工具的连接方式。超过 80 家财富 100 强企业、10,000 家大型企业和数百万家小型组织信任 Proofpoint 来阻止威胁、防止数据丢失，并在他们的人员和 AI 工作流程中建立韧性。我们的使命很简单：保护数字世界，赋能人们安全且自信地工作。加入我们，共同致力于保护数据和守护人们。
我们的工作方式：
在 Proofpoint，你将加入一个打破界限、以 BRAVE 核心价值观为指导重新定义网络安全的全球团队：
大胆地去梦想和创新
对反馈、挑战和机遇做出响应
对结果和一流成果负责
以未来为导向解决问题
在执行和影响方面表现出色
职位描述
这是一个快节奏环境中的技术岗位，需要与企业高层以及传统 IT 和安全组织的技术人员进行互动。
成功的候选人将具备扎实的技术和安全软件基础，特别是与 Linux、消息传递和云服务相关，有成功在技术和非技术层面与客户沟通的记录，有在很少指导的情况下推动多个项目和问题完成的经验，最重要的是，对确保卓越的客户体验充满热情。
日常职责
- 在几乎没有指导的情况下，独立为 Proofpoint 的战略客户提供持续且主动的技术领导和支持。
- 管理和监控支持交互，作为战略客户的内部倡导者，回应客户升级请求，并在需要时主动升级。
- 直接处理危机和事件响应，与客户经理、技术支持、运营和工程团队合作，确保及时解决，同时与客户有效沟通。
- 定期与客户会面，远程或现场，审查支持交互、系统状态、主要问题、即将发布的版本和其他相关事项。
- 制作并交付面向高管的客户演示文稿，概述系统性能、潜在问题、投资回报率和建议的后续行动方案。
- 深入了解客户的企业和运营需求。
- 保持深入的实践经验
查看英文原文
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The role
This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization.
Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.
Your day-to-day
- Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.
- Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
- Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.
- Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
- Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.
- Develop deep understanding of customer’s business and operational needs.
- Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.
- Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.
- Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals.
- Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.
- Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
- Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.
- Use independent judgment within broad parameters.
- Designs and implements solutions to complex problems
Qualifications
- 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
- Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL.
- Working knowledge of Windows, Active Directory, and Microsoft Exchange.
- Very strong customer service and excellent communications skills, both written and oral
- A history of successfully leading and directing technical staff through crisis situations
- Adaptable and willing to learn new technologies
- Knowledge of project management and strong time management skills
- Ability to effectively work in a team environment as well as independently
- Fluent German speaker is mandatory for this position
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Originally posted on Himalayas